States › Louisiana › Credit card
Who in Louisiana is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Louisiana consumers filed 828 complaints under “Credit card” in the 12 months to 1 Oct 2026, down 33% on the 1,232 of the 12 months before. That is 17.9 per 100,000 residents, below the national 27.0.
The category makes up 0.5% of the state's complaints, against 1.3% nationally. 28.7% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99% of responses were timely.
Companies with the most Credit card complaints from Louisiana, with their size
Ordered by complaints from Louisiana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from LA, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 136 | 16.4% | $662bn assets |
| SYNCHRONY FINANCIAL | 96 | 11.6% | $115bn assets |
| CITIBANK, N.A. | 87 | 10.5% | $1.98tn assets |
| JPMORGAN CHASE & CO. | 58 | 7% | $4.09tn assets |
| AMERICAN EXPRESS COMPANY | 53 | 6.4% | $214bn assets |
| Bread Financial Holdings, Inc. | 31 | 3.7% | $21bn assets |
| NAVY FEDERAL CREDIT UNION | 29 | 3.5% | $204bn assets |
| GOLDMAN SACHS BANK USA | 25 | 3% | $759bn assets |
| EQUIFAX, INC. | 24 | 2.9% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 23 | 2.8% | $2.65tn assets |
| WELLS FARGO & COMPANY | 19 | 2.3% | $1.92tn assets |
| BARCLAYS BANK DELAWARE | 18 | 2.2% | $43bn assets |
| Chime Financial Inc | 17 | 2.1% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 16 | 1.9% | no public measure |
| TD BANK US HOLDING COMPANY | 15 | 1.8% | $375bn assets |
| DISCOVER BANK | 14 | 1.7% | no public measure |
| Experian Information Solutions Inc. | 13 | 1.6% | no public measure |
| CLGF Holdco 1, LLC | 12 | 1.4% | no public measure |
| Atlanticus Services Corporation | 12 | 1.4% | no public measure |
| Block, Inc. | 12 | 1.4% | no public measure |
| All other companies, including those not listed by name | 118 | 14.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fees or interest | 203 | 24.5% |
| Problem with a purchase shown on your statement | 196 | 23.7% |
| Other features, terms, or problems | 97 | 11.7% |
| Incorrect information on your report | 82 | 9.9% |
| Getting a credit card | 62 | 7.5% |
| Closing your account | 48 | 5.8% |
| Problem when making payments | 41 | 5% |
| Trouble using your card | 29 | 3.5% |
| Problem with a company's investigation into an existing problem | 27 | 3.3% |
| Advertising and marketing, including promotional offers | 18 | 2.2% |
| Other CFPB issue categories | 25 | 3% |
How companies responded
- Closed with explanation564 · 68.1%
- Closed with monetary relief128 · 15.5%
- Closed with non-monetary relief100 · 12.1%
- In progress33 · 4%
- All other categories3 · 0.4%
| Measure | Louisiana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 17.9 | 27.0 |
| Closed with monetary or non-monetary relief | 28.7% | 26.9% |
| Responses marked timely | 99% | 98.8% |
Trend
Other products in Louisiana
Credit reporting or other personal consumer reports · 165,053Debt collection · 8,186Checking or savings account · 923Money transfer, virtual currency, or money service · 465Mortgage · 456Vehicle loan or lease · 425Payday loan, title loan, personal loan, or advance loan · 327Student loan · 313
Questions and answers
How many Credit card complaints come from Louisiana?
828 in the 12 months to 1 Oct 2026, 1,232 in the 12 months before and 3,653 since 2011.
Is that high for the population?
17.9 per 100,000 residents in Louisiana against 27.0 nationally.
Which issues come up most?
“Fees or interest” (24.5%), “Problem with a purchase shown on your statement” (23.7%), “Other features, terms, or problems” (11.7%), “Incorrect information on your report” (9.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.