States › Florida › Checking or savings account
Who in Florida is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Florida consumers filed 8,681 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 14% on the 7,648 of the 12 months before. That is 37.0 per 100,000 residents, above the national 25.0.
The category makes up 0.9% of the state's complaints, against 1.2% nationally. 18.9% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.6% of responses were timely.
Companies with the most Checking or savings account complaints from Florida, with their size
Ordered by complaints from Florida consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from FL, 12 months | Share | Company size |
|---|---|---|---|
| WELLS FARGO & COMPANY | 1,199 | 13.8% | $1.92tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 1,080 | 12.4% | $2.65tn assets |
| JPMORGAN CHASE & CO. | 914 | 10.5% | $4.09tn assets |
| TRUIST FINANCIAL CORPORATION | 561 | 6.5% | $548bn assets |
| Chime Financial Inc | 552 | 6.4% | no public measure |
| CITIBANK, N.A. | 377 | 4.3% | $1.98tn assets |
| NAVY FEDERAL CREDIT UNION | 366 | 4.2% | $204bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 351 | 4% | $662bn assets |
| Block, Inc. | 315 | 3.6% | no public measure |
| TD BANK US HOLDING COMPANY | 269 | 3.1% | $375bn assets |
| PNC Bank N.A. | 238 | 2.7% | $610bn assets |
| SOFI TECHNOLOGIES, INC. | 197 | 2.3% | $57bn assets |
| REGIONS FINANCIAL CORPORATION | 146 | 1.7% | $160bn assets |
| Early Warning Services, LLC | 135 | 1.6% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 131 | 1.5% | $299bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 126 | 1.5% | $106bn assets |
| Paypal Holdings, Inc | 121 | 1.4% | no public measure |
| SUNCOAST CREDIT UNION | 117 | 1.3% | $21bn assets |
| VYSTAR CREDIT UNION | 95 | 1.1% | $14bn assets |
| ALLY FINANCIAL INC. | 87 | 1% | $188bn assets |
| All other companies, including those not listed by name | 1,304 | 15% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 16 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 4,982 | 57.4% |
| Closing an account | 1,213 | 14% |
| Problem with a lender or other company charging your account | 1,186 | 13.7% |
| Opening an account | 707 | 8.1% |
| Problem caused by your funds being low | 525 | 6% |
| Incorrect information on your report | 25 | 0.3% |
| Problem with a company's investigation into an existing problem | 23 | 0.3% |
| Problem with fraud alerts or security freezes | 8 | 0.1% |
| Improper use of your report | 7 | 0.1% |
| Credit monitoring or identity theft protection services | 3 | <0.1% |
| Other CFPB issue categories | 2 | <0.1% |
How companies responded
- Closed with explanation6,683 · 77%
- Closed with monetary relief1,134 · 13.1%
- In progress436 · 5%
- Closed with non-monetary relief423 · 4.9%
- All other categories5 · 0.1%
| Measure | Florida, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 37.0 | 25.0 |
| Closed with monetary or non-monetary relief | 18.9% | 18% |
| Responses marked timely | 99.6% | 99.3% |
Trend
Other products in Florida
Credit reporting or other personal consumer reports · 919,055Debt collection · 34,720Credit card · 9,689Mortgage · 3,349Money transfer, virtual currency, or money service · 3,309Vehicle loan or lease · 3,107Payday loan, title loan, personal loan, or advance loan · 1,924Student loan · 1,506
Questions and answers
How many Checking or savings account complaints come from Florida?
8,681 in the 12 months to 1 Oct 2026, 7,648 in the 12 months before and 37,807 since 2011.
Is that high for the population?
37.0 per 100,000 residents in Florida against 25.0 nationally.
Which issues come up most?
“Managing an account” (57.4%), “Closing an account” (14%), “Problem with a lender or other company charging your account” (13.7%), “Opening an account” (8.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.