Who in Florida is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Florida consumers filed 3,349 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 31% on the 2,556 of the 12 months before. That is 14.3 per 100,000 residents, above the national 9.30.
The category makes up 0.3% of the state's complaints, against 0.5% nationally. 4.7% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.7% of responses were timely.
Companies with the most Mortgage complaints from Florida, with their size
Ordered by complaints from Florida consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from FL, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 409 | 12.2% | no public measure |
| Rocket Mortgage, LLC | 285 | 8.5% | 663,472 HMDA records |
| Ocwen Financial Corporation | 171 | 5.1% | no public measure |
| Freedom Mortgage Company | 143 | 4.3% | 221,348 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 135 | 4% | 490,614 HMDA records |
| Selene Holdings LLC | 123 | 3.7% | no public measure |
| WELLS FARGO & COMPANY | 120 | 3.6% | $1.92tn assets |
| SELECT PORTFOLIO SERVICING, INC. | 120 | 3.6% | no public measure |
| Mr. Cooper Group Inc. | 113 | 3.4% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 109 | 3.3% | 52,599 HMDA records |
| LoanCare, LLC | 91 | 2.7% | no public measure |
| United Shore Financial Services, LLC | 82 | 2.4% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 77 | 2.3% | $2.65tn assets |
| TRUIST FINANCIAL CORPORATION | 65 | 1.9% | $548bn assets |
| LAKEVIEW LOAN SERVICING, LLC | 54 | 1.6% | no public measure |
| JPMORGAN CHASE & CO. | 53 | 1.6% | $4.09tn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 46 | 1.4% | $299bn assets |
| CrossCountry Mortgage LLC | 45 | 1.3% | 192,498 HMDA records |
| U.S. BANCORP | 45 | 1.3% | $706bn assets |
| M&T BANK CORPORATION | 43 | 1.3% | $220bn assets |
| All other companies, including those not listed by name | 1,020 | 30.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation3,002 · 89.6%
- In progress152 · 4.5%
- Closed with non-monetary relief98 · 2.9%
- Closed with monetary relief52 · 1.6%
- All other categories45 · 1.3%
| Measure | Florida, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 14.3 | 9.30 |
| Closed with monetary or non-monetary relief | 4.7% | 4.7% |
| Responses marked timely | 96.7% | 96.9% |
Trend
Other products in Florida
Credit reporting or other personal consumer reports · 919,055Debt collection · 34,720Credit card · 9,689Checking or savings account · 8,681Money transfer, virtual currency, or money service · 3,309Vehicle loan or lease · 3,107Payday loan, title loan, personal loan, or advance loan · 1,924Student loan · 1,506
Questions and answers
How many Mortgage complaints come from Florida?
3,349 in the 12 months to 1 Oct 2026, 2,556 in the 12 months before and 48,317 since 2011.
Is that high for the population?
14.3 per 100,000 residents in Florida against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (49.2%), “Struggling to pay mortgage” (26.8%), “Applying for a mortgage or refinancing an existing mortgage” (9.2%), “Closing on a mortgage” (8.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.