States › Washington › Credit card
Who in Washington is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Washington consumers filed 2,112 complaints under “Credit card” in the 12 months to 30 Sep 2026, up 50% on the 1,410 of the 12 months before. That is 26.4 per 100,000 residents, close to the national 27.0.
The category makes up 3.2% of the state's complaints, against 1.3% nationally. 29.4% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 98.3% of responses were timely.
Companies with the most Credit card complaints from Washington, with their size
Ordered by complaints from Washington consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WA, 12 months | Share | Company size |
|---|---|---|---|
| BANK OF AMERICA, NATIONAL ASSOCIATION | 297 | 14.1% | $2.65tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 290 | 13.7% | $662bn assets |
| CITIBANK, N.A. | 246 | 11.6% | $1.98tn assets |
| JPMORGAN CHASE & CO. | 174 | 8.2% | $4.09tn assets |
| AMERICAN EXPRESS COMPANY | 173 | 8.2% | $214bn assets |
| SYNCHRONY FINANCIAL | 170 | 8% | $115bn assets |
| WELLS FARGO & COMPANY | 81 | 3.8% | $1.92tn assets |
| GOLDMAN SACHS BANK USA | 78 | 3.7% | $759bn assets |
| U.S. BANCORP | 66 | 3.1% | $706bn assets |
| Bread Financial Holdings, Inc. | 65 | 3.1% | $21bn assets |
| BARCLAYS BANK DELAWARE | 43 | 2% | $43bn assets |
| DISCOVER BANK | 32 | 1.5% | no public measure |
| BOEING EMPLOYEES' CREDIT UNION | 29 | 1.4% | $30bn assets |
| EQUIFAX, INC. | 28 | 1.3% | no public measure |
| Experian Information Solutions Inc. | 27 | 1.3% | no public measure |
| NAVY FEDERAL CREDIT UNION | 26 | 1.2% | $204bn assets |
| Bilt Technologies, Inc. | 25 | 1.2% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 23 | 1.1% | no public measure |
| Paypal Holdings, Inc | 19 | 0.9% | no public measure |
| ROBINHOOD MARKETS INC. | 16 | 0.8% | no public measure |
| All other companies, including those not listed by name | 204 | 9.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 809 | 38.3% |
| Other features, terms, or problems | 322 | 15.2% |
| Fees or interest | 204 | 9.7% |
| Getting a credit card | 178 | 8.4% |
| Closing your account | 140 | 6.6% |
| Advertising and marketing, including promotional offers | 120 | 5.7% |
| Problem when making payments | 115 | 5.4% |
| Trouble using your card | 78 | 3.7% |
| Incorrect information on your report | 74 | 3.5% |
| Problem with a company's investigation into an existing problem | 46 | 2.2% |
| Other CFPB issue categories | 26 | 1.2% |
How companies responded
- Closed with explanation1,423 · 67.4%
- Closed with monetary relief420 · 19.9%
- Closed with non-monetary relief176 · 8.3%
- In progress84 · 4%
- All other categories9 · 0.4%
| Measure | Washington, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 26.4 | 27.0 |
| Closed with monetary or non-monetary relief | 29.4% | 26.9% |
| Responses marked timely | 98.3% | 98.8% |
Trend
Other products in Washington
Credit reporting or other personal consumer reports · 55,987Debt collection · 4,346Checking or savings account · 1,538Money transfer, virtual currency, or money service · 793Mortgage · 618Payday loan, title loan, personal loan, or advance loan · 332Student loan · 323Vehicle loan or lease · 252
Questions and answers
How many Credit card complaints come from Washington?
2,112 in the 12 months to 30 Sep 2026, 1,410 in the 12 months before and 6,457 since 2011.
Is that high for the population?
26.4 per 100,000 residents in Washington against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (38.3%), “Other features, terms, or problems” (15.2%), “Fees or interest” (9.7%), “Getting a credit card” (8.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.