States › Washington › Mortgage
Who in Washington is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Washington consumers filed 622 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 34% on the 463 of the 12 months before. That is 7.80 per 100,000 residents, close to the national 9.30.
The category makes up 0.9% of the state's complaints, against 0.5% nationally. 2.9% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.4% of responses were timely.
Companies with the most Mortgage complaints from Washington, with their size
Ordered by complaints from Washington consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WA, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 68 | 10.9% | no public measure |
| Rocket Mortgage, LLC | 58 | 9.3% | 663,472 HMDA records |
| Freedom Mortgage Company | 31 | 5% | 221,348 HMDA records |
| WELLS FARGO & COMPANY | 30 | 4.8% | $1.92tn assets |
| Mr. Cooper Group Inc. | 29 | 4.7% | no public measure |
| Ocwen Financial Corporation | 29 | 4.7% | no public measure |
| Selene Holdings LLC | 21 | 3.4% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 19 | 3.1% | 52,599 HMDA records |
| LoanCare, LLC | 19 | 3.1% | no public measure |
| JPMORGAN CHASE & CO. | 18 | 2.9% | $4.09tn assets |
| Idaho Housing And Finance Association | 18 | 2.9% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 17 | 2.7% | $2.65tn assets |
| SELECT PORTFOLIO SERVICING, INC. | 15 | 2.4% | no public measure |
| United Shore Financial Services, LLC | 15 | 2.4% | no public measure |
| BOEING EMPLOYEES' CREDIT UNION | 14 | 2.3% | $30bn assets |
| PENNYMAC LOAN SERVICES, LLC. | 13 | 2.1% | 490,614 HMDA records |
| U.S. BANCORP | 12 | 1.9% | $706bn assets |
| CrossCountry Mortgage LLC | 12 | 1.9% | 192,498 HMDA records |
| LAKEVIEW LOAN SERVICING, LLC | 10 | 1.6% | no public measure |
| TRUIST FINANCIAL CORPORATION | 8 | 1.3% | $548bn assets |
| All other companies, including those not listed by name | 166 | 26.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 286 | 46% |
| Struggling to pay mortgage | 154 | 24.8% |
| Applying for a mortgage or refinancing an existing mortgage | 86 | 13.8% |
| Closing on a mortgage | 46 | 7.4% |
| Incorrect information on your report | 31 | 5% |
| Problem with a company's investigation into an existing problem | 16 | 2.6% |
| Unable to get your credit report or credit score | 2 | 0.3% |
| Improper use of your report | 1 | 0.2% |
How companies responded
- Closed with explanation564 · 90.7%
- In progress32 · 5.1%
- Closed with monetary relief9 · 1.4%
- Untimely response9 · 1.4%
- All other categories8 · 1.3%
| Measure | Washington, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.80 | 9.30 |
| Closed with monetary or non-monetary relief | 2.9% | 4.7% |
| Responses marked timely | 97.4% | 96.9% |
Trend
Other products in Washington
Credit reporting or other personal consumer reports · 56,002Debt collection · 4,349Credit card · 2,114Checking or savings account · 1,537Money transfer, virtual currency, or money service · 795Payday loan, title loan, personal loan, or advance loan · 333Student loan · 323Vehicle loan or lease · 253
Questions and answers
How many Mortgage complaints come from Washington?
622 in the 12 months to 1 Oct 2026, 463 in the 12 months before and 10,386 since 2011.
Is that high for the population?
7.80 per 100,000 residents in Washington against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (46%), “Struggling to pay mortgage” (24.8%), “Applying for a mortgage or refinancing an existing mortgage” (13.8%), “Closing on a mortgage” (7.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.