States › Washington › Payday loan, title loan, personal loan, or advance loan
Who in Washington is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Washington consumers filed 332 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 30 Sep 2026, up 79% on the 185 of the 12 months before. That is 4.10 per 100,000 residents, below the national 5.20.
The category makes up 0.5% of the state's complaints, against 0.3% nationally. 5.3% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 90.7% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Washington, with their size
Ordered by complaints from Washington consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WA, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 40 | 12% | no public measure |
| Uprova Credit, LLC | 16 | 4.8% | no public measure |
| OneMain Finance Corporation | 12 | 3.6% | no public measure |
| WLCC | 12 | 3.6% | no public measure |
| Klarna AB | 11 | 3.3% | no public measure |
| Paramount GR Holdings, LLC | 11 | 3.3% | no public measure |
| Ningo Lending LLC dba Spotloan | 10 | 3% | no public measure |
| Rosebud Economic Development Corporation | 9 | 2.7% | no public measure |
| Mobiloans, LLC | 9 | 2.7% | no public measure |
| Wolf River Development Company | 9 | 2.7% | no public measure |
| Upstart Holdings, Inc. | 7 | 2.1% | no public measure |
| Solar Mosaic LLC | 7 | 2.1% | no public measure |
| LDF Holdings, LLC | 7 | 2.1% | no public measure |
| Zip Co US Inc. | 6 | 1.8% | no public measure |
| BOEING EMPLOYEES' CREDIT UNION | 5 | 1.5% | $30bn assets |
| Opportunity Financial, LLC | 5 | 1.5% | no public measure |
| TRUIST FINANCIAL CORPORATION | 5 | 1.5% | $548bn assets |
| All other companies, including those not listed by name | 151 | 45.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 17 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 129 | 38.9% |
| Problem when making payments | 53 | 16% |
| Getting the loan | 26 | 7.8% |
| Struggling to pay your loan | 25 | 7.5% |
| Problem with the payoff process at the end of the loan | 22 | 6.6% |
| Problem with additional add-on products or services | 17 | 5.1% |
| Incorrect information on your report | 16 | 4.8% |
| Problem with a company's investigation into an existing problem | 9 | 2.7% |
| Issues with repayment | 6 | 1.8% |
| Getting a line of credit | 4 | 1.2% |
| Other CFPB issue categories | 25 | 7.5% |
How companies responded
- Closed with explanation290 · 87.3%
- Untimely response14 · 4.2%
- Closed with monetary relief11 · 3.3%
- In progress11 · 3.3%
- All other categories6 · 1.8%
| Measure | Washington, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.10 | 5.20 |
| Closed with monetary or non-monetary relief | 5.3% | 5.6% |
| Responses marked timely | 90.7% | 94.5% |
Trend
Other products in Washington
Credit reporting or other personal consumer reports · 55,987Debt collection · 4,346Credit card · 2,112Checking or savings account · 1,538Money transfer, virtual currency, or money service · 793Mortgage · 618Student loan · 323Vehicle loan or lease · 252
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Washington?
332 in the 12 months to 30 Sep 2026, 185 in the 12 months before and 665 since 2011.
Is that high for the population?
4.10 per 100,000 residents in Washington against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (38.9%), “Problem when making payments” (16%), “Getting the loan” (7.8%), “Struggling to pay your loan” (7.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.