States › Vermont › Debt collection
Who in Vermont is complaining aboutDebt collection?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Vermont consumers filed 76 complaints under “Debt collection” in the 12 months to 30 Sep 2026, up 43% on the 53 of the 12 months before. That is 11.8 per 100,000 residents, below the national 92.8.
The category makes up 6.6% of the state's complaints, against 4.6% nationally. 14.9% of closed complaints ended with monetary or non-monetary relief (22.7% nationally) and 97.4% of responses were timely.
Companies with the most Debt collection complaints from Vermont, with their size
Ordered by complaints from Vermont consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from VT, 12 months | Share | Company size |
|---|---|---|---|
| ENCORE CAPITAL GROUP INC. | 9 | 11.8% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 6 | 7.9% | no public measure |
| Resurgent Capital Services L.P. | 6 | 7.9% | no public measure |
| Experian Information Solutions Inc. | 5 | 6.6% | no public measure |
| All other companies, including those not listed by name | 50 | 65.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 4 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Written notification about debt | 21 | 27.6% |
| Attempts to collect debt not owed | 18 | 23.7% |
| False statements or representation | 17 | 22.4% |
| Took or threatened to take negative or legal action | 13 | 17.1% |
| Communication tactics | 3 | 3.9% |
| Electronic communications | 3 | 3.9% |
| Threatened to contact someone or share information improperly | 1 | 1.3% |
How companies responded
- Closed with explanation63 · 82.9%
- Closed with non-monetary relief11 · 14.5%
- In progress2 · 2.6%
| Measure | Vermont, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 11.8 | 92.8 |
| Closed with monetary or non-monetary relief | 14.9% | 22.7% |
| Responses marked timely | 97.4% | 96.5% |
Trend
Other products in Vermont
Credit reporting or other personal consumer reports · 769Credit card · 104
Questions and answers
How many Debt collection complaints come from Vermont?
76 in the 12 months to 30 Sep 2026, 53 in the 12 months before and 526 since 2011.
Is that high for the population?
11.8 per 100,000 residents in Vermont against 92.8 nationally.
Which issues come up most?
“Written notification about debt” (27.6%), “Attempts to collect debt not owed” (23.7%), “False statements or representation” (22.4%), “Took or threatened to take negative or legal action” (17.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.