States › Vermont › Credit card
Who in Vermont is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Vermont consumers filed 104 complaints under “Credit card” in the 12 months to 1 Oct 2026, about level with the 95 of the 12 months before. That is 16.1 per 100,000 residents, below the national 27.0.
The category makes up 9.1% of the state's complaints, against 1.3% nationally. 30.4% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 100% of responses were timely.
Companies with the most Credit card complaints from Vermont, with their size
Ordered by complaints from Vermont consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from VT, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 21 | 20.2% | $662bn assets |
| CITIBANK, N.A. | 20 | 19.2% | $1.98tn assets |
| SYNCHRONY FINANCIAL | 8 | 7.7% | $115bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 8 | 7.7% | $2.65tn assets |
| AMERICAN EXPRESS COMPANY | 7 | 6.7% | $214bn assets |
| JPMORGAN CHASE & CO. | 7 | 6.7% | $4.09tn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 5 | 4.8% | no public measure |
| All other companies, including those not listed by name | 28 | 26.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 7 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 30 | 28.8% |
| Problem with a company's investigation into an existing problem | 15 | 14.4% |
| Fees or interest | 12 | 11.5% |
| Other features, terms, or problems | 11 | 10.6% |
| Problem when making payments | 10 | 9.6% |
| Getting a credit card | 9 | 8.7% |
| Closing your account | 8 | 7.7% |
| Advertising and marketing, including promotional offers | 5 | 4.8% |
| Struggling to pay your bill | 2 | 1.9% |
| Trouble using your card | 1 | 1% |
| Other CFPB issue categories | 1 | 1% |
How companies responded
- Closed with explanation71 · 68.3%
- Closed with monetary relief16 · 15.4%
- Closed with non-monetary relief15 · 14.4%
- In progress2 · 1.9%
| Measure | Vermont, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 16.1 | 27.0 |
| Closed with monetary or non-monetary relief | 30.4% | 26.9% |
| Responses marked timely | 100% | 98.8% |
Trend
Other products in Vermont
Credit reporting or other personal consumer reports · 764Debt collection · 76
Questions and answers
How many Credit card complaints come from Vermont?
104 in the 12 months to 1 Oct 2026, 95 in the 12 months before and 482 since 2011.
Is that high for the population?
16.1 per 100,000 residents in Vermont against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (28.8%), “Problem with a company's investigation into an existing problem” (14.4%), “Fees or interest” (11.5%), “Other features, terms, or problems” (10.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.