Issues › Money transfer, virtual currency, or money service
Who is complaining aboutProblem adding money?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
183 complaints in the 12 months to 30 Sep 2026 carry the CFPB issue label “Problem adding money”, about level with the 181 of the 12 months before; 1,085 since 2017.
100% of them were filed under the product “Money transfer, virtual currency, or money service”, where the issue makes up 0.5% of that product's complaints.
Company responses on this issue: 79.2% closed with an explanation, 8.7% closed with non-monetary relief, 8.2% closed with monetary relief, and 2.7% still in progress when the file was published. 98.9% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 183 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| Paypal Holdings, Inc | 76 | 41.5% | no public measure | — |
| Block, Inc. | 57 | 31.1% | no public measure | — |
| Chime Financial Inc | 9 | 4.9% | no public measure | — |
| Early Warning Services, LLC | 6 | 3.3% | no public measure | — |
| Google Compare Credit Cards Inc. | 3 | 1.6% | no public measure | — |
| GOLDMAN SACHS BANK USA | 3 | 1.6% | $759bn assets | 0.00 |
| WELLS FARGO & COMPANY | 2 | 1.1% | $1.92tn assets | 0.00 |
| JPMORGAN CHASE & CO. | 2 | 1.1% | $4.09tn assets | 0.00 |
| Global Tel*Link Corporation | 2 | 1.1% | no public measure | — |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 2 | 1.1% | $2.65tn assets | 0.00 |
| PNC Bank N.A. | 2 | 1.1% | $610bn assets | 0.00 |
| Conduent Incorporated | 1 | 0.5% | no public measure | — |
| TransferWise Ltd | 1 | 0.5% | no public measure | — |
| Skrill USA, Inc. | 1 | 0.5% | no public measure | — |
| ROBINHOOD MARKETS INC. | 1 | 0.5% | no public measure | — |
| CAPITAL ONE FINANCIAL CORPORATION | 1 | 0.5% | $662bn assets | 0.00 |
| SOFI TECHNOLOGIES, INC. | 1 | 0.5% | $57bn assets | 0.02 |
| NAVY FEDERAL CREDIT UNION | 1 | 0.5% | $204bn assets | 0.00 |
| Ingo Money, Inc. | 1 | 0.5% | no public measure | — |
| Albert Corporation | 1 | 0.5% | no public measure | — |
| Klarna AB | 1 | 0.5% | no public measure | — |
| FIFTH THIRD FINANCIAL CORPORATION | 1 | 0.5% | $299bn assets | 0.00 |
| Remitly, Inc. | 1 | 0.5% | no public measure | — |
| Revolut Technologies Inc. | 1 | 0.5% | no public measure | — |
| Branch Messenger, Inc. | 1 | 0.5% | no public measure | — |
| All other companies, including those not listed by name | 5 | 2.7% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation145 · 79.2%
- Closed with non-monetary relief16 · 8.7%
- Closed with monetary relief15 · 8.2%
- In progress5 · 2.7%
- All other categories2 · 1.1%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 17.4% | 31.6% |
| Closed with monetary relief | 8.4% | 0.5% |
| Responses marked timely | 98.9% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Problem adding money” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
183 in the 12 months to 30 Sep 2026 and 1,085 since 2017.
Which products does it apply to?
“Money transfer, virtual currency, or money service” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.