Companies › Checking or savings account
Who is complaining aboutNorthern Trust Company, The?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
7
3 in the 12 months before · 135 since 2012 · under 0.1% of all complaints the CFPB received
For its size
$179 billion
The assets of its FDIC-insured bank as of 30 Jun 2026. With fewer than 20 complaints in 12 months, no per-size rate is calculated.
Consumers sent the Consumer Financial Protection Bureau 7 complaints about Northern Trust Company, The in the 12 months to 1 Oct 2026, up 133% on the 3 of the 12 months before. The database holds 135 complaints about the company going back to 2012.
The FDIC-insured bank of Northern Trust Company, The reported $179 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate.
35.6% of the complaints on file fall under the CFPB product category “Checking or savings account”, followed by “Bank account or service” at 24.4%. The issue selected most often was “Managing an account” (25.2%).
How the company's responses were recorded across all years: 89.6% closed with an explanation, 2.2% closed with non-monetary relief, 8.1% closed with monetary relief. 98.5% of responses were marked timely; the median among the 102 companies whose complaints mainly concern “Checking or savings account” is 100%.
Among those 102 peer companies the median received 105 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | Northern Trust Company, The | Peer median (102 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 98.5% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 10.4% | 5.7% | 31.5% |
Peers are the 102 companies on this site whose largest complaint category is Checking or savings account and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Checking or savings account48 · 35.6%
- Bank account or service33 · 24.4%
- Mortgage22 · 16.3%
- Money transfer, virtual currency, or money service19 · 14.1%
- Debt collection4 · 3%
- All other categories9 · 6.7%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 34 | 25.2% |
| Account opening, closing, or management | 19 | 14.1% |
| Closing an account | 10 | 7.4% |
| Deposits and withdrawals | 9 | 6.7% |
| Loan servicing, payments, escrow account | 9 | 6.7% |
| Other transaction problem | 7 | 5.2% |
| Making/receiving payments, sending money | 5 | 3.7% |
| Trouble during payment process | 5 | 3.7% |
| Problem with a lender or other company charging your account | 4 | 3% |
| Incorrect information on your report | 4 | 3% |
| Other CFPB issue categories | 29 | 21.5% |
Checking or savings account
48 complaints since 2011 (35.6% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 34 | 70.8% |
| Closing an account | 10 | 20.8% |
| Problem with a lender or other company charging your account | 4 | 8.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 22 | 45.8% |
| Other banking product or service | 21 | 43.8% |
| Savings account | 3 | 6.3% |
| CD (Certificate of Deposit) | 2 | 4.2% |
Bank account or service
33 complaints since 2011 (24.4% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 19 | 57.6% |
| Deposits and withdrawals | 9 | 27.3% |
| Making/receiving payments, sending money | 5 | 15.2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other bank product/service | 14 | 42.4% |
| Checking account | 14 | 42.4% |
| Savings account | 3 | 9.1% |
| (CD) Certificate of deposit | 2 | 6.1% |
Mortgage
22 complaints since 2011 (16.3% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Loan servicing, payments, escrow account | 9 | 40.9% |
| Trouble during payment process | 5 | 22.7% |
| Loan modification,collection,foreclosure | 3 | 13.6% |
| Incorrect information on your report | 1 | 4.5% |
| Credit decision / Underwriting | 1 | 4.5% |
| Other CFPB issue categories | 3 | 13.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 6 | 27.3% |
| Other mortgage | 6 | 27.3% |
| Home equity loan or line of credit | 4 | 18.2% |
| Conventional fixed mortgage | 3 | 13.6% |
| Home equity loan or line of credit (HELOC) | 1 | 4.5% |
| Other or no sub-product recorded | 2 | 9.1% |
Money transfer, virtual currency, or money service
19 complaints since 2011 (14.1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other transaction problem | 7 | 36.8% |
| Money was not available when promised | 3 | 15.8% |
| Fraud or scam | 3 | 15.8% |
| Wrong amount charged or received | 3 | 15.8% |
| Incorrect exchange rate | 2 | 10.5% |
| Other CFPB issue categories | 1 | 5.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Domestic (US) money transfer | 9 | 47.4% |
| International money transfer | 6 | 31.6% |
| Foreign currency exchange | 2 | 10.5% |
| Traveler's check or cashier's check | 1 | 5.3% |
| Virtual currency | 1 | 5.3% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation121 · 89.6%
- Closed with monetary relief11 · 8.1%
- Closed with non-monetary relief3 · 2.2%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 90 | 66.7% |
| No public response category recorded | 36 | 26.7% |
| Company chooses not to provide a public response | 9 | 6.7% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Illinois | 26 | 19.3% |
| Florida | 26 | 19.3% |
| California | 21 | 15.6% |
| Texas | 8 | 5.9% |
| Colorado | 7 | 5.2% |
| New York | 5 | 3.7% |
| Arizona | 4 | 3% |
| Wisconsin | 4 | 3% |
| Ohio | 4 | 3% |
| Mississippi | 2 | 1.5% |
| South Carolina | 2 | 1.5% |
| Michigan | 2 | 1.5% |
Top 12 of 27 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Checking or savings account, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Northern Trust Company, The?
7 in the 12 months to 1 Oct 2026 (3 in the 12 months before that) and 135 since 2012. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
The FDIC-insured bank of Northern Trust Company, The reported $179 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
35.6% of complaints on file are filed under “Checking or savings account”. The issues selected most often were “Managing an account” (25.2%), “Account opening, closing, or management” (14.1%), “Closing an account” (7.4%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Northern Trust Company, The respond to complaints?
89.6% were closed with an explanation, 2.2% with non-monetary relief and 8.1% with monetary relief; 98.5% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: The Northern Trust Company. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.