States › Tennessee › Checking or savings account
Who in Tennessee is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Tennessee consumers filed 1,443 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, about level with the 1,361 of the 12 months before. That is 19.7 per 100,000 residents, below the national 25.0.
The category makes up 1.5% of the state's complaints, against 1.2% nationally. 16.1% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99% of responses were timely.
Companies with the most Checking or savings account complaints from Tennessee, with their size
Ordered by complaints from Tennessee consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from TN, 12 months | Share | Company size |
|---|---|---|---|
| Chime Financial Inc | 198 | 13.7% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 128 | 8.9% | $2.65tn assets |
| Block, Inc. | 128 | 8.9% | no public measure |
| WELLS FARGO & COMPANY | 103 | 7.1% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 89 | 6.2% | $4.09tn assets |
| REGIONS FINANCIAL CORPORATION | 85 | 5.9% | $160bn assets |
| TRUIST FINANCIAL CORPORATION | 81 | 5.6% | $548bn assets |
| NAVY FEDERAL CREDIT UNION | 65 | 4.5% | $204bn assets |
| FIRST HORIZON BANK | 56 | 3.9% | $84bn assets |
| Paypal Holdings, Inc | 44 | 3% | no public measure |
| SOFI TECHNOLOGIES, INC. | 40 | 2.8% | $57bn assets |
| U.S. BANCORP | 38 | 2.6% | $706bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 34 | 2.4% | $106bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 32 | 2.2% | $662bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 22 | 1.5% | $299bn assets |
| Credit Karma, LLC | 21 | 1.5% | no public measure |
| CITIBANK, N.A. | 20 | 1.4% | $1.98tn assets |
| FinCo Services Inc DBA Current | 14 | 1% | no public measure |
| PNC Bank N.A. | 14 | 1% | $610bn assets |
| AMERICAN EXPRESS COMPANY | 13 | 0.9% | $214bn assets |
| All other companies, including those not listed by name | 218 | 15.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 15 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 787 | 54.5% |
| Problem with a lender or other company charging your account | 280 | 19.4% |
| Closing an account | 180 | 12.5% |
| Opening an account | 108 | 7.5% |
| Problem caused by your funds being low | 74 | 5.1% |
| Incorrect information on your report | 7 | 0.5% |
| Problem with a company's investigation into an existing problem | 4 | 0.3% |
| Problem with fraud alerts or security freezes | 2 | 0.1% |
| Unable to get your credit report or credit score | 1 | 0.1% |
How companies responded
- Closed with explanation1,152 · 79.8%
- Closed with monetary relief150 · 10.4%
- Closed with non-monetary relief71 · 4.9%
- In progress69 · 4.8%
- All other categories1 · 0.1%
| Measure | Tennessee, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 19.7 | 25.0 |
| Closed with monetary or non-monetary relief | 16.1% | 18% |
| Responses marked timely | 99% | 99.3% |
Trend
Other products in Tennessee
Credit reporting or other personal consumer reports · 85,222Debt collection · 5,635Credit card · 1,327Money transfer, virtual currency, or money service · 710Mortgage · 602Vehicle loan or lease · 444Payday loan, title loan, personal loan, or advance loan · 409Student loan · 357
Questions and answers
How many Checking or savings account complaints come from Tennessee?
1,443 in the 12 months to 1 Oct 2026, 1,361 in the 12 months before and 6,142 since 2011.
Is that high for the population?
19.7 per 100,000 residents in Tennessee against 25.0 nationally.
Which issues come up most?
“Managing an account” (54.5%), “Problem with a lender or other company charging your account” (19.4%), “Closing an account” (12.5%), “Opening an account” (7.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.