States › South Carolina › Credit card
Who in South Carolina is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
South Carolina consumers filed 1,205 complaints under “Credit card” in the 12 months to 30 Sep 2026, up 20% on the 1,004 of the 12 months before. That is 21.6 per 100,000 residents, below the national 27.0.
The category makes up 0.7% of the state's complaints, against 1.3% nationally. 25% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99.2% of responses were timely.
Companies with the most Credit card complaints from South Carolina, with their size
Ordered by complaints from South Carolina consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from SC, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 186 | 15.4% | $662bn assets |
| SYNCHRONY FINANCIAL | 153 | 12.7% | $115bn assets |
| CITIBANK, N.A. | 136 | 11.3% | $1.98tn assets |
| JPMORGAN CHASE & CO. | 65 | 5.4% | $4.09tn assets |
| WELLS FARGO & COMPANY | 63 | 5.2% | $1.92tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 62 | 5.1% | $2.65tn assets |
| AMERICAN EXPRESS COMPANY | 54 | 4.5% | $214bn assets |
| Bread Financial Holdings, Inc. | 41 | 3.4% | $21bn assets |
| BARCLAYS BANK DELAWARE | 40 | 3.3% | $43bn assets |
| U.S. BANCORP | 28 | 2.3% | $706bn assets |
| GOLDMAN SACHS BANK USA | 28 | 2.3% | $759bn assets |
| Experian Information Solutions Inc. | 23 | 1.9% | no public measure |
| EQUIFAX, INC. | 23 | 1.9% | no public measure |
| DISCOVER BANK | 23 | 1.9% | no public measure |
| Atlanticus Services Corporation | 20 | 1.7% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 20 | 1.7% | no public measure |
| NAVY FEDERAL CREDIT UNION | 17 | 1.4% | $204bn assets |
| CLGF Holdco 1, LLC | 15 | 1.2% | no public measure |
| Chime Financial Inc | 14 | 1.2% | no public measure |
| TD BANK US HOLDING COMPANY | 14 | 1.2% | $375bn assets |
| All other companies, including those not listed by name | 180 | 14.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 344 | 28.5% |
| Other features, terms, or problems | 143 | 11.9% |
| Getting a credit card | 128 | 10.6% |
| Fees or interest | 121 | 10% |
| Incorrect information on your report | 106 | 8.8% |
| Closing your account | 81 | 6.7% |
| Problem when making payments | 76 | 6.3% |
| Trouble using your card | 70 | 5.8% |
| Advertising and marketing, including promotional offers | 64 | 5.3% |
| Problem with a company's investigation into an existing problem | 33 | 2.7% |
| Other CFPB issue categories | 39 | 3.2% |
How companies responded
- Closed with explanation870 · 72.2%
- Closed with monetary relief166 · 13.8%
- Closed with non-monetary relief125 · 10.4%
- In progress40 · 3.3%
- All other categories4 · 0.3%
| Measure | South Carolina, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 21.6 | 27.0 |
| Closed with monetary or non-monetary relief | 25% | 26.9% |
| Responses marked timely | 99.2% | 98.8% |
Trend
Other products in South Carolina
Credit reporting or other personal consumer reports · 165,598Debt collection · 12,337Checking or savings account · 1,282Money transfer, virtual currency, or money service · 640Mortgage · 632Vehicle loan or lease · 443Student loan · 384Payday loan, title loan, personal loan, or advance loan · 382
Questions and answers
How many Credit card complaints come from South Carolina?
1,205 in the 12 months to 30 Sep 2026, 1,004 in the 12 months before and 4,033 since 2011.
Is that high for the population?
21.6 per 100,000 residents in South Carolina against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (28.5%), “Other features, terms, or problems” (11.9%), “Getting a credit card” (10.6%), “Fees or interest” (10%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.