States › South Carolina › Mortgage
Who in South Carolina is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
South Carolina consumers filed 631 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 47% on the 430 of the 12 months before. That is 11.3 per 100,000 residents, above the national 9.30.
The category makes up 0.3% of the state's complaints, against 0.5% nationally. 5.6% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97% of responses were timely.
Companies with the most Mortgage complaints from South Carolina, with their size
Ordered by complaints from South Carolina consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from SC, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 67 | 10.6% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 53 | 8.4% | no public measure |
| Freedom Mortgage Company | 43 | 6.8% | 221,348 HMDA records |
| WELLS FARGO & COMPANY | 30 | 4.8% | $1.92tn assets |
| Ocwen Financial Corporation | 27 | 4.3% | no public measure |
| Selene Holdings LLC | 24 | 3.8% | no public measure |
| LoanCare, LLC | 22 | 3.5% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 20 | 3.2% | 490,614 HMDA records |
| SELECT PORTFOLIO SERVICING, INC. | 13 | 2.1% | no public measure |
| Mr. Cooper Group Inc. | 13 | 2.1% | no public measure |
| PNC Bank N.A. | 13 | 2.1% | $610bn assets |
| TRUIST FINANCIAL CORPORATION | 13 | 2.1% | $548bn assets |
| LAKEVIEW LOAN SERVICING, LLC | 12 | 1.9% | no public measure |
| VANDERBILT MORTGAGE & FINANCE, INC | 12 | 1.9% | 122,112 HMDA records |
| M&T BANK CORPORATION | 12 | 1.9% | $220bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 11 | 1.7% | 52,599 HMDA records |
| MIDFIRST BANK | 10 | 1.6% | $43bn assets |
| PLANET HOME LENDING, LLC | 10 | 1.6% | 95,628 HMDA records |
| TD BANK US HOLDING COMPANY | 10 | 1.6% | $375bn assets |
| NAVY FEDERAL CREDIT UNION | 9 | 1.4% | $204bn assets |
| All other companies, including those not listed by name | 207 | 32.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation562 · 89.1%
- Closed with non-monetary relief27 · 4.3%
- In progress26 · 4.1%
- Untimely response9 · 1.4%
- All other categories7 · 1.1%
| Measure | South Carolina, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 11.3 | 9.30 |
| Closed with monetary or non-monetary relief | 5.6% | 4.7% |
| Responses marked timely | 97% | 96.9% |
Trend
Other products in South Carolina
Credit reporting or other personal consumer reports · 165,982Debt collection · 12,332Checking or savings account · 1,277Credit card · 1,210Money transfer, virtual currency, or money service · 644Vehicle loan or lease · 443Student loan · 383Payday loan, title loan, personal loan, or advance loan · 380
Questions and answers
How many Mortgage complaints come from South Carolina?
631 in the 12 months to 1 Oct 2026, 430 in the 12 months before and 6,191 since 2011.
Is that high for the population?
11.3 per 100,000 residents in South Carolina against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (49.1%), “Struggling to pay mortgage” (25.5%), “Applying for a mortgage or refinancing an existing mortgage” (10.6%), “Closing on a mortgage” (8.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.