States › Rhode Island › Credit reporting or other personal consumer reports
Who in Rhode Island is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Rhode Island consumers filed 14,257 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 30 Sep 2026, up 39% on the 10,249 of the 12 months before. That is 1,279 per 100,000 residents, below the national 1,844.
The category makes up 90.2% of the state's complaints, against 90.8% nationally. 31.7% of closed complaints ended with monetary or non-monetary relief (32.9% nationally) and 100% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Rhode Island, with their size
Ordered by complaints from Rhode Island consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from RI, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 5,030 | 35.3% | no public measure |
| Experian Information Solutions Inc. | 4,614 | 32.4% | no public measure |
| EQUIFAX, INC. | 4,164 | 29.2% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 39 | 0.3% | $2.65tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 29 | 0.2% | $662bn assets |
| CBC Companies, Inc. | 24 | 0.2% | no public measure |
| LEXISNEXIS | 22 | 0.2% | no public measure |
| Bread Financial Holdings, Inc. | 14 | 0.1% | $21bn assets |
| CITIBANK, N.A. | 14 | 0.1% | $1.98tn assets |
| JPMORGAN CHASE & CO. | 12 | 0.1% | $4.09tn assets |
| ENCORE CAPITAL GROUP INC. | 11 | 0.1% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 10 | 0.1% | no public measure |
| TOYOTA MOTOR CREDIT CORPORATION | 9 | 0.1% | no public measure |
| Affirm Holdings, Inc | 9 | 0.1% | no public measure |
| CL Holdings LLC | 9 | 0.1% | no public measure |
| SANTANDER HOLDINGS USA, INC. | 8 | 0.1% | $104bn assets |
| AMERICAN EXPRESS COMPANY | 8 | 0.1% | $214bn assets |
| GOLDMAN SACHS BANK USA | 8 | 0.1% | $759bn assets |
| Self Financial Inc. | 7 | <0.1% | no public measure |
| CITIZENS FINANCIAL GROUP, INC. | 7 | <0.1% | $233bn assets |
| All other companies, including those not listed by name | 209 | 1.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation8,782 · 61.6%
- Closed with non-monetary relief4,068 · 28.5%
- In progress1,396 · 9.8%
- Closed with monetary relief6 · <0.1%
- All other categories5 · <0.1%
| Measure | Rhode Island, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 1,279 | 1,844 |
| Closed with monetary or non-monetary relief | 31.7% | 32.9% |
| Responses marked timely | 100% | 99.9% |
Trend
Other products in Rhode Island
Debt collection · 697Credit card · 249Checking or savings account · 236Mortgage · 91Money transfer, virtual currency, or money service · 87Student loan · 63Payday loan, title loan, personal loan, or advance loan · 57Vehicle loan or lease · 54
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Rhode Island?
14,257 in the 12 months to 30 Sep 2026, 10,249 in the 12 months before and 28,360 since 2011.
Is that high for the population?
1,279 per 100,000 residents in Rhode Island against 1,844 nationally.
Which issues come up most?
“Incorrect information on your report” (61.3%), “Improper use of your report” (24.4%), “Problem with a company's investigation into an existing problem” (13.3%), “Unable to get your credit report or credit score” (0.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.