States › Rhode Island › Credit card
Who in Rhode Island is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Rhode Island consumers filed 249 complaints under “Credit card” in the 12 months to 30 Sep 2026, down 35% on the 381 of the 12 months before. That is 22.3 per 100,000 residents, below the national 27.0.
The category makes up 1.6% of the state's complaints, against 1.3% nationally. 26.3% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 97.6% of responses were timely.
Companies with the most Credit card complaints from Rhode Island, with their size
Ordered by complaints from Rhode Island consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from RI, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 41 | 16.5% | $662bn assets |
| CITIBANK, N.A. | 27 | 10.8% | $1.98tn assets |
| SYNCHRONY FINANCIAL | 24 | 9.6% | $115bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 20 | 8% | $2.65tn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 14 | 5.6% | no public measure |
| BARCLAYS BANK DELAWARE | 13 | 5.2% | $43bn assets |
| JPMORGAN CHASE & CO. | 13 | 5.2% | $4.09tn assets |
| Experian Information Solutions Inc. | 9 | 3.6% | no public measure |
| EQUIFAX, INC. | 9 | 3.6% | no public measure |
| GOLDMAN SACHS BANK USA | 9 | 3.6% | $759bn assets |
| TD BANK US HOLDING COMPANY | 9 | 3.6% | $375bn assets |
| WELLS FARGO & COMPANY | 8 | 3.2% | $1.92tn assets |
| AMERICAN EXPRESS COMPANY | 7 | 2.8% | $214bn assets |
| Bread Financial Holdings, Inc. | 5 | 2% | $21bn assets |
| All other companies, including those not listed by name | 41 | 16.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 74 | 29.7% |
| Improper use of your report | 36 | 14.5% |
| Other features, terms, or problems | 28 | 11.2% |
| Getting a credit card | 24 | 9.6% |
| Fees or interest | 22 | 8.8% |
| Incorrect information on your report | 14 | 5.6% |
| Closing your account | 12 | 4.8% |
| Advertising and marketing, including promotional offers | 11 | 4.4% |
| Trouble using your card | 10 | 4% |
| Problem when making payments | 9 | 3.6% |
| Other CFPB issue categories | 9 | 3.6% |
How companies responded
- Closed with explanation172 · 69.1%
- Closed with non-monetary relief33 · 13.3%
- Closed with monetary relief29 · 11.6%
- In progress13 · 5.2%
- All other categories2 · 0.8%
| Measure | Rhode Island, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 22.3 | 27.0 |
| Closed with monetary or non-monetary relief | 26.3% | 26.9% |
| Responses marked timely | 97.6% | 98.8% |
Trend
Other products in Rhode Island
Credit reporting or other personal consumer reports · 14,257Debt collection · 697Checking or savings account · 236Mortgage · 91Money transfer, virtual currency, or money service · 87Student loan · 63Payday loan, title loan, personal loan, or advance loan · 57Vehicle loan or lease · 54
Questions and answers
How many Credit card complaints come from Rhode Island?
249 in the 12 months to 30 Sep 2026, 381 in the 12 months before and 1,136 since 2011.
Is that high for the population?
22.3 per 100,000 residents in Rhode Island against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (29.7%), “Improper use of your report” (14.5%), “Other features, terms, or problems” (11.2%), “Getting a credit card” (9.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.