States › Rhode Island › Vehicle loan or lease
Who in Rhode Island is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Rhode Island consumers filed 54 complaints under “Vehicle loan or lease” in the 12 months to 1 Oct 2026, up 59% on the 34 of the 12 months before. That is 4.80 per 100,000 residents, below the national 7.10.
The category makes up 0.3% of the state's complaints, against 0.4% nationally. 5.6% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 98.1% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Rhode Island, with their size
Ordered by complaints from Rhode Island consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from RI, 12 months | Share | Company size |
|---|---|---|---|
| SANTANDER HOLDINGS USA, INC. | 6 | 11.1% | $104bn assets |
| All other companies, including those not listed by name | 48 | 88.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 1 company in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problems at the end of the loan or lease | 13 | 24.1% |
| Repossession | 13 | 24.1% |
| Managing the loan or lease | 13 | 24.1% |
| Incorrect information on your report | 6 | 11.1% |
| Getting a loan or lease | 6 | 11.1% |
| Struggling to pay your loan | 3 | 5.6% |
How companies responded
- Closed with explanation51 · 94.4%
- Closed with monetary relief2 · 3.7%
- Closed with non-monetary relief1 · 1.9%
| Measure | Rhode Island, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.80 | 7.10 |
| Closed with monetary or non-monetary relief | 5.6% | 8.8% |
| Responses marked timely | 98.1% | 98.1% |
Trend
Other products in Rhode Island
Credit reporting or other personal consumer reports · 14,265Debt collection · 697Credit card · 250Checking or savings account · 235Mortgage · 91Money transfer, virtual currency, or money service · 86Student loan · 63Payday loan, title loan, personal loan, or advance loan · 56
Questions and answers
How many Vehicle loan or lease complaints come from Rhode Island?
54 in the 12 months to 1 Oct 2026, 34 in the 12 months before and 274 since 2011.
Is that high for the population?
4.80 per 100,000 residents in Rhode Island against 7.10 nationally.
Which issues come up most?
“Problems at the end of the loan or lease” (24.1%), “Repossession” (24.1%), “Managing the loan or lease” (24.1%), “Incorrect information on your report” (11.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.