States › Rhode Island › Checking or savings account
Who in Rhode Island is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Rhode Island consumers filed 235 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 34% on the 176 of the 12 months before. That is 21.1 per 100,000 residents, close to the national 25.0.
The category makes up 1.5% of the state's complaints, against 1.2% nationally. 26.1% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.6% of responses were timely.
Companies with the most Checking or savings account complaints from Rhode Island, with their size
Ordered by complaints from Rhode Island consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from RI, 12 months | Share | Company size |
|---|---|---|---|
| CITIZENS FINANCIAL GROUP, INC. | 51 | 21.7% | $233bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 41 | 17.4% | $2.65tn assets |
| SANTANDER HOLDINGS USA, INC. | 23 | 9.8% | $104bn assets |
| JPMORGAN CHASE & CO. | 15 | 6.4% | $4.09tn assets |
| WELLS FARGO & COMPANY | 10 | 4.3% | $1.92tn assets |
| TD BANK US HOLDING COMPANY | 9 | 3.8% | $375bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 9 | 3.8% | $662bn assets |
| Chime Financial Inc | 8 | 3.4% | no public measure |
| ALLY FINANCIAL INC. | 7 | 3% | $188bn assets |
| Block, Inc. | 5 | 2.1% | no public measure |
| All other companies, including those not listed by name | 57 | 24.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 10 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 155 | 66% |
| Problem with a lender or other company charging your account | 37 | 15.7% |
| Closing an account | 19 | 8.1% |
| Opening an account | 14 | 6% |
| Problem caused by your funds being low | 10 | 4.3% |
How companies responded
- Closed with explanation161 · 68.5%
- Closed with monetary relief52 · 22.1%
- In progress17 · 7.2%
- Closed with non-monetary relief5 · 2.1%
| Measure | Rhode Island, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 21.1 | 25.0 |
| Closed with monetary or non-monetary relief | 26.1% | 18% |
| Responses marked timely | 99.6% | 99.3% |
Trend
Other products in Rhode Island
Credit reporting or other personal consumer reports · 14,265Debt collection · 697Credit card · 250Mortgage · 91Money transfer, virtual currency, or money service · 86Student loan · 63Payday loan, title loan, personal loan, or advance loan · 56Vehicle loan or lease · 54
Questions and answers
How many Checking or savings account complaints come from Rhode Island?
235 in the 12 months to 1 Oct 2026, 176 in the 12 months before and 1,079 since 2011.
Is that high for the population?
21.1 per 100,000 residents in Rhode Island against 25.0 nationally.
Which issues come up most?
“Managing an account” (66%), “Problem with a lender or other company charging your account” (15.7%), “Closing an account” (8.1%), “Opening an account” (6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.