States › Ohio › Payday loan, title loan, personal loan, or advance loan
Who in Ohio is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Ohio consumers filed 573 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 30 Sep 2026, up 44% on the 399 of the 12 months before. That is 4.80 per 100,000 residents, close to the national 5.20.
The category makes up 0.5% of the state's complaints, against 0.3% nationally. 4.3% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 94.4% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Ohio, with their size
Ordered by complaints from Ohio consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from OH, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 58 | 10.1% | no public measure |
| OneMain Finance Corporation | 31 | 5.4% | no public measure |
| ENOVA INTERNATIONAL, INC. | 26 | 4.5% | no public measure |
| Klarna AB | 15 | 2.6% | no public measure |
| Paramount GR Holdings, LLC | 15 | 2.6% | no public measure |
| WLCC | 12 | 2.1% | no public measure |
| MARINER FINANCE, LLC | 11 | 1.9% | no public measure |
| Dave Operating, LLC | 11 | 1.9% | no public measure |
| Rosebud Economic Development Corporation | 11 | 1.9% | no public measure |
| Harpeth Financial Services, LLC | 9 | 1.6% | no public measure |
| Eagle Financial Services, Inc. | 9 | 1.6% | $1.8bn assets |
| HUNTINGTON NATIONAL BANK, THE | 9 | 1.6% | $283bn assets |
| Block, Inc. | 9 | 1.6% | no public measure |
| Upstart Holdings, Inc. | 8 | 1.4% | no public measure |
| SOFI TECHNOLOGIES, INC. | 8 | 1.4% | $57bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 8 | 1.4% | $299bn assets |
| Ningo Lending LLC dba Spotloan | 7 | 1.2% | no public measure |
| Opportunity Financial, LLC | 7 | 1.2% | no public measure |
| Credit Fresh Holdings Inc | 7 | 1.2% | no public measure |
| Uprova Credit, LLC | 7 | 1.2% | no public measure |
| All other companies, including those not listed by name | 295 | 51.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 4 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 159 | 27.7% |
| Struggling to pay your loan | 62 | 10.8% |
| Problem when making payments | 61 | 10.6% |
| Problem with additional add-on products or services | 49 | 8.6% |
| Getting the loan | 47 | 8.2% |
| Problem with the payoff process at the end of the loan | 45 | 7.9% |
| Incorrect information on your report | 36 | 6.3% |
| Can't stop withdrawals from your bank account | 19 | 3.3% |
| Can't contact lender or servicer | 13 | 2.3% |
| Getting a line of credit | 11 | 1.9% |
| Other CFPB issue categories | 71 | 12.4% |
How companies responded
- Closed with explanation527 · 92%
- In progress14 · 2.4%
- Closed with monetary relief12 · 2.1%
- Closed with non-monetary relief12 · 2.1%
- All other categories8 · 1.4%
| Measure | Ohio, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.80 | 5.20 |
| Closed with monetary or non-monetary relief | 4.3% | 5.6% |
| Responses marked timely | 94.4% | 94.5% |
Trend
Other products in Ohio
Credit reporting or other personal consumer reports · 111,729Debt collection · 6,817Checking or savings account · 2,349Credit card · 2,148Money transfer, virtual currency, or money service · 990Mortgage · 906Vehicle loan or lease · 736Student loan · 598
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Ohio?
573 in the 12 months to 30 Sep 2026, 399 in the 12 months before and 1,313 since 2011.
Is that high for the population?
4.80 per 100,000 residents in Ohio against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (27.7%), “Struggling to pay your loan” (10.8%), “Problem when making payments” (10.6%), “Problem with additional add-on products or services” (8.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.