Who in Ohio is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Ohio consumers filed 904 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 68% on the 539 of the 12 months before. That is 7.60 per 100,000 residents, below the national 9.30.
The category makes up 0.7% of the state's complaints, against 0.5% nationally. 7.1% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.8% of responses were timely.
Companies with the most Mortgage complaints from Ohio, with their size
Ordered by complaints from Ohio consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from OH, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 118 | 13.1% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 89 | 9.8% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 43 | 4.8% | $299bn assets |
| U.S. BANCORP | 39 | 4.3% | $706bn assets |
| PENNYMAC LOAN SERVICES, LLC. | 36 | 4% | 490,614 HMDA records |
| CrossCountry Mortgage LLC | 32 | 3.5% | 192,498 HMDA records |
| HUNTINGTON NATIONAL BANK, THE | 30 | 3.3% | $283bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 29 | 3.2% | 52,599 HMDA records |
| Ocwen Financial Corporation | 27 | 3% | no public measure |
| Mr. Cooper Group Inc. | 27 | 3% | no public measure |
| Freedom Mortgage Company | 27 | 3% | 221,348 HMDA records |
| SELECT PORTFOLIO SERVICING, INC. | 23 | 2.5% | no public measure |
| WELLS FARGO & COMPANY | 22 | 2.4% | $1.92tn assets |
| Selene Holdings LLC | 18 | 2% | no public measure |
| JPMORGAN CHASE & CO. | 14 | 1.5% | $4.09tn assets |
| Union Home Mortgage Corp | 14 | 1.5% | 51,588 HMDA records |
| LoanCare, LLC | 14 | 1.5% | no public measure |
| CITIZENS FINANCIAL GROUP, INC. | 13 | 1.4% | $233bn assets |
| PNC Bank N.A. | 13 | 1.4% | $610bn assets |
| MIDFIRST BANK | 13 | 1.4% | $43bn assets |
| All other companies, including those not listed by name | 263 | 29.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation780 · 86.3%
- In progress46 · 5.1%
- Closed with non-monetary relief37 · 4.1%
- Closed with monetary relief24 · 2.7%
- All other categories17 · 1.9%
| Measure | Ohio, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.60 | 9.30 |
| Closed with monetary or non-monetary relief | 7.1% | 4.7% |
| Responses marked timely | 96.8% | 96.9% |
Trend
Other products in Ohio
Credit reporting or other personal consumer reports · 111,799Debt collection · 6,817Checking or savings account · 2,347Credit card · 2,150Money transfer, virtual currency, or money service · 989Vehicle loan or lease · 737Student loan · 598Payday loan, title loan, personal loan, or advance loan · 575
Questions and answers
How many Mortgage complaints come from Ohio?
904 in the 12 months to 1 Oct 2026, 539 in the 12 months before and 11,821 since 2011.
Is that high for the population?
7.60 per 100,000 residents in Ohio against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (51.8%), “Struggling to pay mortgage” (23.8%), “Applying for a mortgage or refinancing an existing mortgage” (12.5%), “Closing on a mortgage” (6.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.