Who is complaining aboutEagle Financial Services, Inc.?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
68
35 in the 12 months before · 212 since 2015 · under 0.1% of all complaints the CFPB received
For its size
$1.8 billion
The assets of its FDIC-insured bank as of 30 Jun 2026. The CFPB publishes complaints about depository institutions only above $10 billion in assets, so complaint counts for smaller banks and credit unions are not comparable and no per-size rate is shown.
The CFPB complaint database records 68 complaints about Eagle Financial Services, Inc. in the 12 months to 30 Sep 2026, up 94% on the 35 of the 12 months before, and 212 in all since 2015.
The FDIC-insured bank of Eagle Financial Services, Inc. reported $1.8 billion in assets as of 30 Jun 2026. The CFPB publishes complaints about depository institutions only above $10 billion in assets, so complaint counts for smaller banks and credit unions are not comparable and no per-size rate is shown.
41.2% of the complaints in that period fall under the CFPB product category “Debt collection”, followed by “Credit reporting or other personal consumer reports” at 39.7%. The issue selected most often was “Incorrect information on your report” (26.5%).
How the company's responses were recorded over the 12 months: 100% closed with an explanation, 0% closed with non-monetary relief, 0% closed with monetary relief. 100% of responses were marked timely; the median among the 458 companies whose complaints mainly concern “Debt collection” is 100%.
Among those 458 peer companies the median received 83 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (458 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 68 | 83 | 6,938,056 |
| Change on the 12 months before | 94% | 26% | 45% |
| Responses marked timely | 100% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 0% | 0% | 31.6% |
Peers are the 458 companies on this site whose largest complaint category is Debt collection and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 18 | 26.5% |
| Took or threatened to take negative or legal action | 17 | 25% |
| Improper use of your report | 7 | 10.3% |
| Problem with a company's investigation into an existing problem | 6 | 8.8% |
| Attempts to collect debt not owed | 5 | 7.4% |
| Charged fees or interest you didn't expect | 3 | 4.4% |
| False statements or representation | 3 | 4.4% |
| Written notification about debt | 2 | 2.9% |
| Problem with the payoff process at the end of the loan | 2 | 2.9% |
| Problem when making payments | 1 | 1.5% |
| Other CFPB issue categories | 4 | 5.9% |
Debt collection
28 complaints in the last 12 months (41.2% of this company's total); 13 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Took or threatened to take negative or legal action | 17 | 60.7% |
| Attempts to collect debt not owed | 5 | 17.9% |
| False statements or representation | 3 | 10.7% |
| Written notification about debt | 2 | 7.1% |
| Communication tactics | 1 | 3.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| I do not know | 20 | 71.4% |
| Payday loan debt | 5 | 17.9% |
| Other debt | 3 | 10.7% |
Credit reporting or other personal consumer reports
27 complaints in the last 12 months (39.7% of this company's total); 12 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 15 | 55.6% |
| Problem with a company's investigation into an existing problem | 6 | 22.2% |
| Improper use of your report | 6 | 22.2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 27 | 100% |
Payday loan, title loan, personal loan, or advance loan
13 complaints in the last 12 months (19.1% of this company's total); 10 in the 12 months before. That is 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 3 | 23.1% |
| Incorrect information on your report | 3 | 23.1% |
| Problem with the payoff process at the end of the loan | 2 | 15.4% |
| Getting the loan | 1 | 7.7% |
| Problem when making payments | 1 | 7.7% |
| Other CFPB issue categories | 3 | 23.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Installment loan | 7 | 53.8% |
| Title loan | 3 | 23.1% |
| Payday loan | 1 | 7.7% |
| Personal line of credit | 1 | 7.7% |
| Other advances of future income | 1 | 7.7% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation68 · 100%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Ohio | 37 | 54.4% |
| Kentucky | 16 | 23.5% |
| Indiana | 9 | 13.2% |
| Wisconsin | 2 | 2.9% |
| Georgia | 1 | 1.5% |
| Texas | 1 | 1.5% |
| Pennsylvania | 1 | 1.5% |
| Arizona | 1 | 1.5% |
Top 8 of 8 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Debt collection, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Eagle Financial Services, Inc.?
68 in the 12 months to 30 Sep 2026 (35 in the 12 months before that) and 212 since 2015. 1 arrived in the last 30 days and 10 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
The FDIC-insured bank of Eagle Financial Services, Inc. reported $1.8 billion in assets as of 30 Jun 2026. The CFPB publishes complaints about depository institutions only above $10 billion in assets, so complaint counts for smaller banks and credit unions are not comparable and no per-size rate is shown. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
41.2% of complaints in the last 12 months are filed under “Debt collection”. The issues selected most often were “Incorrect information on your report” (26.5%), “Took or threatened to take negative or legal action” (25%), “Improper use of your report” (10.3%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Eagle Financial Services, Inc. respond to complaints?
100% were closed with an explanation, 0% with non-monetary relief and 0% with monetary relief; 100% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: Bank Of Clarke. The CFPB publishes complaints about depository institutions only above $10 billion in assets, so complaint counts for smaller banks and credit unions are not comparable and no per-size rate is shown. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.