States › New Jersey › Credit card
Who in New Jersey is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New Jersey consumers filed 3,640 complaints under “Credit card” in the 12 months to 1 Oct 2026, up 26% on the 2,891 of the 12 months before. That is 38.1 per 100,000 residents, above the national 27.0.
The category makes up 1.8% of the state's complaints, against 1.3% nationally. 26.7% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 98.9% of responses were timely.
Companies with the most Credit card complaints from New Jersey, with their size
Ordered by complaints from New Jersey consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NJ, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 543 | 14.9% | $662bn assets |
| CITIBANK, N.A. | 451 | 12.4% | $1.98tn assets |
| JPMORGAN CHASE & CO. | 331 | 9.1% | $4.09tn assets |
| SYNCHRONY FINANCIAL | 323 | 8.9% | $115bn assets |
| AMERICAN EXPRESS COMPANY | 245 | 6.7% | $214bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 241 | 6.6% | $2.65tn assets |
| Bread Financial Holdings, Inc. | 174 | 4.8% | $21bn assets |
| WELLS FARGO & COMPANY | 172 | 4.7% | $1.92tn assets |
| BARCLAYS BANK DELAWARE | 139 | 3.8% | $43bn assets |
| GOLDMAN SACHS BANK USA | 119 | 3.3% | $759bn assets |
| TD BANK US HOLDING COMPANY | 118 | 3.2% | $375bn assets |
| DISCOVER BANK | 71 | 2% | no public measure |
| U.S. BANCORP | 54 | 1.5% | $706bn assets |
| Experian Information Solutions Inc. | 51 | 1.4% | no public measure |
| EQUIFAX, INC. | 42 | 1.2% | no public measure |
| Atlanticus Services Corporation | 39 | 1.1% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 38 | 1% | no public measure |
| CLGF Holdco 1, LLC | 38 | 1% | no public measure |
| Bilt Technologies, Inc. | 36 | 1% | no public measure |
| Chime Financial Inc | 33 | 0.9% | no public measure |
| All other companies, including those not listed by name | 382 | 10.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 1,216 | 33.4% |
| Fees or interest | 468 | 12.9% |
| Other features, terms, or problems | 400 | 11% |
| Getting a credit card | 369 | 10.1% |
| Incorrect information on your report | 287 | 7.9% |
| Closing your account | 245 | 6.7% |
| Problem when making payments | 167 | 4.6% |
| Advertising and marketing, including promotional offers | 155 | 4.3% |
| Trouble using your card | 140 | 3.8% |
| Problem with a company's investigation into an existing problem | 104 | 2.9% |
| Other CFPB issue categories | 89 | 2.4% |
How companies responded
- Closed with explanation2,567 · 70.5%
- Closed with monetary relief636 · 17.5%
- Closed with non-monetary relief303 · 8.3%
- In progress128 · 3.5%
- All other categories6 · 0.2%
| Measure | New Jersey, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 38.1 | 27.0 |
| Closed with monetary or non-monetary relief | 26.7% | 26.9% |
| Responses marked timely | 98.9% | 98.8% |
Trend
Other products in New Jersey
Credit reporting or other personal consumer reports · 180,015Debt collection · 7,738Checking or savings account · 3,025Money transfer, virtual currency, or money service · 1,119Mortgage · 1,088Vehicle loan or lease · 758Student loan · 670Payday loan, title loan, personal loan, or advance loan · 520
Questions and answers
How many Credit card complaints come from New Jersey?
3,640 in the 12 months to 1 Oct 2026, 2,891 in the 12 months before and 13,216 since 2011.
Is that high for the population?
38.1 per 100,000 residents in New Jersey against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (33.4%), “Fees or interest” (12.9%), “Other features, terms, or problems” (11%), “Getting a credit card” (10.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.