States › New Jersey › Student loan
Who in New Jersey is complaining aboutStudent loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New Jersey consumers filed 670 complaints under “Student loan” in the 12 months to 1 Oct 2026, about level with the 651 of the 12 months before. That is 7.00 per 100,000 residents, above the national 5.70.
The category makes up 0.3% of the state's complaints, against 0.3% nationally. 1.7% of closed complaints ended with monetary or non-monetary relief (1.7% nationally) and 72.1% of responses were timely.
Companies with the most Student loan complaints from New Jersey, with their size
Ordered by complaints from New Jersey consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NJ, 12 months | Share | Company size |
|---|---|---|---|
| MOHELA | 247 | 36.9% | no public measure |
| Nelnet, Inc. | 96 | 14.3% | no public measure |
| Maximus Federal Services, Inc. | 73 | 10.9% | no public measure |
| EdFinancial Services | 61 | 9.1% | no public measure |
| SLM CORPORATION | 44 | 6.6% | no public measure |
| Servicer under contract with Federal Student Aid | 39 | 5.8% | no public measure |
| Central Research Inc | 20 | 3% | no public measure |
| Navient Solutions, LLC. | 14 | 2.1% | no public measure |
| AES/PHEAA | 10 | 1.5% | no public measure |
| Climb Credit Inc. | 10 | 1.5% | no public measure |
| Goal Structured Solutions, LLC | 8 | 1.2% | no public measure |
| All other companies, including those not listed by name | 48 | 7.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 11 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation449 · 67%
- Untimely response170 · 25.4%
- In progress40 · 6%
- Closed with non-monetary relief10 · 1.5%
- All other categories1 · 0.1%
| Measure | New Jersey, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.00 | 5.70 |
| Closed with monetary or non-monetary relief | 1.7% | 1.7% |
| Responses marked timely | 72.1% | 69.5% |
Trend
Other products in New Jersey
Credit reporting or other personal consumer reports · 180,015Debt collection · 7,738Credit card · 3,640Checking or savings account · 3,025Money transfer, virtual currency, or money service · 1,119Mortgage · 1,088Vehicle loan or lease · 758Payday loan, title loan, personal loan, or advance loan · 520
Questions and answers
How many Student loan complaints come from New Jersey?
670 in the 12 months to 1 Oct 2026, 651 in the 12 months before and 4,608 since 2011.
Is that high for the population?
7.00 per 100,000 residents in New Jersey against 5.70 nationally.
Which issues come up most?
“Dealing with your lender or servicer” (55.5%), “Struggling to repay your loan” (19.3%), “Incorrect information on your report” (14.8%), “Problem with a company's investigation into an existing problem” (4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.