Who in New Jersey is complaining aboutMortgage?

0.5% of New Jersey complaintsUS share 0.5%

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

New Jersey consumers filed 1,088 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 45% on the 752 of the 12 months before. That is 11.4 per 100,000 residents, above the national 9.30.

The category makes up 0.5% of the state's complaints, against 0.5% nationally. 4.5% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.2% of responses were timely.

223complaints, last 90 daysdown 20% vs prior 90 days

1,088complaints, last 365 daysup 45% vs prior 365 days

11.4per 100,000 residentsUS 9.30

20,317complaints, all years

Companies with the most Mortgage complaints from New Jersey, with their size

Ordered by complaints from New Jersey consumers in the last 12 months. Size is the company's national figure.

Company (as named by the CFPB)	Complaints from NJ, 12 months	Share	Company size
Shellpoint Partners, LLC	148	13.6%	no public measure
Rocket Mortgage, LLC	88	8.1%	663,472 HMDA records
SELECT PORTFOLIO SERVICING, INC.	69	6.3%	no public measure
Freedom Mortgage Company	50	4.6%	221,348 HMDA records
Ocwen Financial Corporation	49	4.5%	no public measure
Selene Holdings LLC	47	4.3%	no public measure
WELLS FARGO & COMPANY	45	4.1%	$1.92tn assets
PENNYMAC LOAN SERVICES, LLC.	42	3.9%	490,614 HMDA records
LoanCare, LLC	39	3.6%	no public measure
Mr. Cooper Group Inc.	38	3.5%	no public measure
M&T BANK CORPORATION	27	2.5%	$220bn assets
CARRINGTON MORTGAGE SERVICES, LLC	26	2.4%	52,599 HMDA records
CrossCountry Mortgage LLC	26	2.4%	192,498 HMDA records
JPMORGAN CHASE & CO.	23	2.1%	$4.09tn assets
BANK OF AMERICA, NATIONAL ASSOCIATION	23	2.1%	$2.65tn assets
MIDFIRST BANK	21	1.9%	$43bn assets
Fay Servicing, LLC	20	1.8%	no public measure
PNC Bank N.A.	16	1.5%	$610bn assets
TD BANK US HOLDING COMPANY	16	1.5%	$375bn assets
FIFTH THIRD FINANCIAL CORPORATION	14	1.3%	$299bn assets
All other companies, including those not listed by name	261	24%	—

CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.

Issues

Issue (CFPB label)	Complaints	Share
Trouble during payment process	543	49.9%
Struggling to pay mortgage	306	28.1%
Applying for a mortgage or refinancing an existing mortgage	98	9%
Closing on a mortgage	69	6.3%
Incorrect information on your report	34	3.1%
Problem with a company's investigation into an existing problem	30	2.8%
Problem with fraud alerts or security freezes	3	0.3%
Credit monitoring or identity theft protection services	3	0.3%
Improper use of your report	1	0.1%
Unable to get your credit report or credit score	1	0.1%

How companies responded

Closed with explanation982 · 90.3%
In progress47 · 4.3%
Closed with non-monetary relief32 · 2.9%
Closed with monetary relief15 · 1.4%
All other categories12 · 1.1%

Measure	New Jersey, this product	United States, this product
Complaints per 100,000 residents, 12 months	11.4	9.30
Closed with monetary or non-monetary relief	4.5%	4.7%
Responses marked timely	97.2%	96.9%

Trend

Mortgage complaints from New Jersey in each of the last 24 months. Peak month in view: 121. The hatched month is incomplete.

Other products in New Jersey

Credit reporting or other personal consumer reports · 180,015 Debt collection · 7,738 Credit card · 3,640 Checking or savings account · 3,025 Money transfer, virtual currency, or money service · 1,119 Vehicle loan or lease · 758 Student loan · 670 Payday loan, title loan, personal loan, or advance loan · 520

Questions and answers

How many Mortgage complaints come from New Jersey?

1,088 in the 12 months to 1 Oct 2026, 752 in the 12 months before and 20,317 since 2011.

Is that high for the population?

11.4 per 100,000 residents in New Jersey against 9.30 nationally.

Which issues come up most?

“Trouble during payment process” (49.9%), “Struggling to pay mortgage” (28.1%), “Applying for a mortgage or refinancing an existing mortgage” (9%), “Closing on a mortgage” (6.3%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.