Who in Michigan is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Michigan consumers filed 768 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 41% on the 546 of the 12 months before. That is 7.60 per 100,000 residents, below the national 9.30.
The category makes up 0.6% of the state's complaints, against 0.5% nationally. 4.6% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 98.2% of responses were timely.
Companies with the most Mortgage complaints from Michigan, with their size
Ordered by complaints from Michigan consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MI, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 81 | 10.5% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 68 | 8.9% | no public measure |
| Freedom Mortgage Company | 37 | 4.8% | 221,348 HMDA records |
| Mr. Cooper Group Inc. | 36 | 4.7% | no public measure |
| LoanCare, LLC | 35 | 4.6% | no public measure |
| Ocwen Financial Corporation | 35 | 4.6% | no public measure |
| HUNTINGTON NATIONAL BANK, THE | 34 | 4.4% | $283bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 31 | 4% | $299bn assets |
| SELECT PORTFOLIO SERVICING, INC. | 23 | 3% | no public measure |
| United Shore Financial Services, LLC | 18 | 2.3% | no public measure |
| Selene Holdings LLC | 17 | 2.2% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 16 | 2.1% | $2.65tn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 16 | 2.1% | 52,599 HMDA records |
| PLANET HOME LENDING, LLC | 16 | 2.1% | 95,628 HMDA records |
| JPMORGAN CHASE & CO. | 15 | 2% | $4.09tn assets |
| PENNYMAC LOAN SERVICES, LLC. | 14 | 1.8% | 490,614 HMDA records |
| CITIZENS FINANCIAL GROUP, INC. | 14 | 1.8% | $233bn assets |
| CrossCountry Mortgage LLC | 11 | 1.4% | 192,498 HMDA records |
| AmeriHome Mortgage Company, LLC | 11 | 1.4% | 170,511 HMDA records |
| WELLS FARGO & COMPANY | 10 | 1.3% | $1.92tn assets |
| All other companies, including those not listed by name | 230 | 29.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation695 · 90.5%
- In progress32 · 4.2%
- Closed with non-monetary relief25 · 3.3%
- Closed with monetary relief9 · 1.2%
- All other categories7 · 0.9%
| Measure | Michigan, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.60 | 9.30 |
| Closed with monetary or non-monetary relief | 4.6% | 4.7% |
| Responses marked timely | 98.2% | 96.9% |
Trend
Other products in Michigan
Credit reporting or other personal consumer reports · 118,970Debt collection · 6,453Checking or savings account · 2,094Credit card · 1,929Money transfer, virtual currency, or money service · 984Vehicle loan or lease · 622Student loan · 574Payday loan, title loan, personal loan, or advance loan · 393
Questions and answers
How many Mortgage complaints come from Michigan?
768 in the 12 months to 30 Sep 2026, 546 in the 12 months before and 11,668 since 2011.
Is that high for the population?
7.60 per 100,000 residents in Michigan against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (50.3%), “Struggling to pay mortgage” (28.6%), “Applying for a mortgage or refinancing an existing mortgage” (9.8%), “Closing on a mortgage” (7.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.