States › Michigan › Money transfer, virtual currency, or money service
Who in Michigan is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Michigan consumers filed 988 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 1 Oct 2026, down 58% on the 2,369 of the 12 months before. That is 9.80 per 100,000 residents, close to the national 11.1.
The category makes up 0.7% of the state's complaints, against 0.5% nationally. 13% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.4% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Michigan, with their size
Ordered by complaints from Michigan consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MI, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 278 | 28.1% | no public measure |
| Paypal Holdings, Inc | 235 | 23.8% | no public measure |
| Chime Financial Inc | 105 | 10.6% | no public measure |
| Early Warning Services, LLC | 66 | 6.7% | no public measure |
| JPMORGAN CHASE & CO. | 37 | 3.7% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 24 | 2.4% | $2.65tn assets |
| ROBINHOOD MARKETS INC. | 17 | 1.7% | no public measure |
| HUNTINGTON NATIONAL BANK, THE | 17 | 1.7% | $283bn assets |
| Coinbase, Inc. | 17 | 1.7% | no public measure |
| WESTERN UNION COMPANY, THE | 14 | 1.4% | no public measure |
| PNC Bank N.A. | 10 | 1% | $610bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 10 | 1% | $299bn assets |
| WELLS FARGO & COMPANY | 9 | 0.9% | $1.92tn assets |
| TClub Inc | 9 | 0.9% | no public measure |
| TransferWise Ltd | 8 | 0.8% | no public measure |
| Winklevoss Exchange LLC | 8 | 0.8% | no public measure |
| CITIZENS FINANCIAL GROUP, INC. | 8 | 0.8% | $233bn assets |
| CITIBANK, N.A. | 7 | 0.7% | $1.98tn assets |
| Google Compare Credit Cards Inc. | 6 | 0.6% | no public measure |
| Payward Ventures Inc. dba Kraken | 6 | 0.6% | no public measure |
| All other companies, including those not listed by name | 97 | 9.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Other transaction problem | 229 | 23.2% |
| Fraud or scam | 229 | 23.2% |
| Unauthorized transactions or other transaction problem | 208 | 21.1% |
| Trouble accessing funds in your mobile or digital wallet | 97 | 9.8% |
| Managing, opening, or closing your mobile wallet account | 64 | 6.5% |
| Money was not available when promised | 53 | 5.4% |
| Confusing or missing disclosures | 25 | 2.5% |
| Other service problem | 24 | 2.4% |
| Problem with customer service | 18 | 1.8% |
| Unexpected or other fees | 13 | 1.3% |
| Other CFPB issue categories | 28 | 2.8% |
How companies responded
- Closed with explanation836 · 84.6%
- Closed with monetary relief72 · 7.3%
- Closed with non-monetary relief53 · 5.4%
- In progress26 · 2.6%
- All other categories1 · 0.1%
| Measure | Michigan, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.80 | 11.1 |
| Closed with monetary or non-monetary relief | 13% | 13.8% |
| Responses marked timely | 98.4% | 98% |
Trend
Other products in Michigan
Credit reporting or other personal consumer reports · 119,059Debt collection · 6,440Checking or savings account · 2,097Credit card · 1,927Mortgage · 768Vehicle loan or lease · 622Student loan · 574Payday loan, title loan, personal loan, or advance loan · 394
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Michigan?
988 in the 12 months to 1 Oct 2026, 2,369 in the 12 months before and 4,942 since 2011.
Is that high for the population?
9.80 per 100,000 residents in Michigan against 11.1 nationally.
Which issues come up most?
“Other transaction problem” (23.2%), “Fraud or scam” (23.2%), “Unauthorized transactions or other transaction problem” (21.1%), “Trouble accessing funds in your mobile or digital wallet” (9.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.