States › Maryland › Credit card
Who in Maryland is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Maryland consumers filed 1,815 complaints under “Credit card” in the 12 months to 30 Sep 2026, down 12% on the 2,060 of the 12 months before. That is 29.0 per 100,000 residents, close to the national 27.0.
The category makes up 1.2% of the state's complaints, against 1.3% nationally. 25.6% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99% of responses were timely.
Companies with the most Credit card complaints from Maryland, with their size
Ordered by complaints from Maryland consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MD, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 314 | 17.3% | $662bn assets |
| CITIBANK, N.A. | 254 | 14% | $1.98tn assets |
| SYNCHRONY FINANCIAL | 145 | 8% | $115bn assets |
| JPMORGAN CHASE & CO. | 114 | 6.3% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 111 | 6.1% | $2.65tn assets |
| AMERICAN EXPRESS COMPANY | 86 | 4.7% | $214bn assets |
| Bread Financial Holdings, Inc. | 61 | 3.4% | $21bn assets |
| WELLS FARGO & COMPANY | 58 | 3.2% | $1.92tn assets |
| GOLDMAN SACHS BANK USA | 57 | 3.1% | $759bn assets |
| EQUIFAX, INC. | 55 | 3% | no public measure |
| Experian Information Solutions Inc. | 46 | 2.5% | no public measure |
| TD BANK US HOLDING COMPANY | 43 | 2.4% | $375bn assets |
| NAVY FEDERAL CREDIT UNION | 42 | 2.3% | $204bn assets |
| BARCLAYS BANK DELAWARE | 38 | 2.1% | $43bn assets |
| DISCOVER BANK | 36 | 2% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 34 | 1.9% | no public measure |
| CLGF Holdco 1, LLC | 25 | 1.4% | no public measure |
| Block, Inc. | 19 | 1% | no public measure |
| U.S. BANCORP | 19 | 1% | $706bn assets |
| Atlanticus Services Corporation | 19 | 1% | no public measure |
| All other companies, including those not listed by name | 239 | 13.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 618 | 34% |
| Fees or interest | 204 | 11.2% |
| Incorrect information on your report | 199 | 11% |
| Other features, terms, or problems | 195 | 10.7% |
| Getting a credit card | 172 | 9.5% |
| Closing your account | 107 | 5.9% |
| Problem with a company's investigation into an existing problem | 78 | 4.3% |
| Problem when making payments | 75 | 4.1% |
| Trouble using your card | 67 | 3.7% |
| Advertising and marketing, including promotional offers | 65 | 3.6% |
| Other CFPB issue categories | 35 | 1.9% |
How companies responded
- Closed with explanation1,293 · 71.2%
- Closed with monetary relief260 · 14.3%
- Closed with non-monetary relief189 · 10.4%
- In progress62 · 3.4%
- All other categories11 · 0.6%
| Measure | Maryland, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 29.0 | 27.0 |
| Closed with monetary or non-monetary relief | 25.6% | 26.9% |
| Responses marked timely | 99% | 98.8% |
Trend
Other products in Maryland
Credit reporting or other personal consumer reports · 139,671Debt collection · 6,311Checking or savings account · 1,930Mortgage · 1,019Money transfer, virtual currency, or money service · 831Vehicle loan or lease · 704Student loan · 549Payday loan, title loan, personal loan, or advance loan · 365
Questions and answers
How many Credit card complaints come from Maryland?
1,815 in the 12 months to 30 Sep 2026, 2,060 in the 12 months before and 8,285 since 2011.
Is that high for the population?
29.0 per 100,000 residents in Maryland against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (34%), “Fees or interest” (11.2%), “Incorrect information on your report” (11%), “Other features, terms, or problems” (10.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.