Who in Maryland is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Maryland consumers filed 1,019 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 28% on the 799 of the 12 months before. That is 16.3 per 100,000 residents, above the national 9.30.
The category makes up 0.7% of the state's complaints, against 0.5% nationally. 5.5% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97% of responses were timely.
Companies with the most Mortgage complaints from Maryland, with their size
Ordered by complaints from Maryland consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MD, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 118 | 11.6% | no public measure |
| Rocket Mortgage, LLC | 88 | 8.6% | 663,472 HMDA records |
| WELLS FARGO & COMPANY | 86 | 8.4% | $1.92tn assets |
| Freedom Mortgage Company | 58 | 5.7% | 221,348 HMDA records |
| Ocwen Financial Corporation | 56 | 5.5% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 40 | 3.9% | 490,614 HMDA records |
| TRUIST FINANCIAL CORPORATION | 37 | 3.6% | $548bn assets |
| SELECT PORTFOLIO SERVICING, INC. | 33 | 3.2% | no public measure |
| Selene Holdings LLC | 31 | 3% | no public measure |
| U.S. BANCORP | 31 | 3% | $706bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 26 | 2.6% | $2.65tn assets |
| Mr. Cooper Group Inc. | 24 | 2.4% | no public measure |
| M&T BANK CORPORATION | 24 | 2.4% | $220bn assets |
| NAVY FEDERAL CREDIT UNION | 22 | 2.2% | $204bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 20 | 2% | 52,599 HMDA records |
| PNC Bank N.A. | 20 | 2% | $610bn assets |
| Fay Servicing, LLC | 18 | 1.8% | no public measure |
| LoanCare, LLC | 16 | 1.6% | no public measure |
| JPMORGAN CHASE & CO. | 14 | 1.4% | $4.09tn assets |
| United Shore Financial Services, LLC | 12 | 1.2% | no public measure |
| All other companies, including those not listed by name | 245 | 24% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 473 | 46.4% |
| Struggling to pay mortgage | 263 | 25.8% |
| Closing on a mortgage | 125 | 12.3% |
| Applying for a mortgage or refinancing an existing mortgage | 99 | 9.7% |
| Incorrect information on your report | 41 | 4% |
| Problem with a company's investigation into an existing problem | 15 | 1.5% |
| Improper use of your report | 2 | 0.2% |
| Credit monitoring or identity theft protection services | 1 | 0.1% |
How companies responded
- Closed with explanation902 · 88.5%
- In progress44 · 4.3%
- Closed with non-monetary relief31 · 3%
- Closed with monetary relief23 · 2.3%
- All other categories19 · 1.9%
| Measure | Maryland, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 16.3 | 9.30 |
| Closed with monetary or non-monetary relief | 5.5% | 4.7% |
| Responses marked timely | 97% | 96.9% |
Trend
Other products in Maryland
Credit reporting or other personal consumer reports · 139,671Debt collection · 6,311Checking or savings account · 1,930Credit card · 1,815Money transfer, virtual currency, or money service · 831Vehicle loan or lease · 704Student loan · 549Payday loan, title loan, personal loan, or advance loan · 365
Questions and answers
How many Mortgage complaints come from Maryland?
1,019 in the 12 months to 30 Sep 2026, 799 in the 12 months before and 16,872 since 2011.
Is that high for the population?
16.3 per 100,000 residents in Maryland against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (46.4%), “Struggling to pay mortgage” (25.8%), “Closing on a mortgage” (12.3%), “Applying for a mortgage or refinancing an existing mortgage” (9.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.