States › Maryland › Payday loan, title loan, personal loan, or advance loan
Who in Maryland is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Maryland consumers filed 365 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 30 Sep 2026, up 41% on the 259 of the 12 months before. That is 5.80 per 100,000 residents, close to the national 5.20.
The category makes up 0.2% of the state's complaints, against 0.3% nationally. 4.6% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 93.7% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Maryland, with their size
Ordered by complaints from Maryland consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MD, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 43 | 11.8% | no public measure |
| OneMain Finance Corporation | 27 | 7.4% | no public measure |
| Block, Inc. | 19 | 5.2% | no public measure |
| Klarna AB | 15 | 4.1% | no public measure |
| Rosebud Economic Development Corporation | 11 | 3% | no public measure |
| Paramount GR Holdings, LLC | 9 | 2.5% | no public measure |
| EGL US, LLC | 8 | 2.2% | no public measure |
| MARINER FINANCE, LLC | 8 | 2.2% | no public measure |
| Paypal Holdings, Inc | 8 | 2.2% | no public measure |
| Sezzle Inc. | 7 | 1.9% | no public measure |
| Zip Co US Inc. | 7 | 1.9% | no public measure |
| SOFI TECHNOLOGIES, INC. | 6 | 1.6% | $57bn assets |
| TRUIST FINANCIAL CORPORATION | 6 | 1.6% | $548bn assets |
| Minto Financial dba Minto Money | 6 | 1.6% | no public measure |
| Dave Operating, LLC | 6 | 1.6% | no public measure |
| Self Financial Inc. | 6 | 1.6% | no public measure |
| Lendmark Financial Services | 5 | 1.4% | no public measure |
| MoneyLion Inc. | 5 | 1.4% | no public measure |
| Activehours | 5 | 1.4% | no public measure |
| Upstart Holdings, Inc. | 5 | 1.4% | no public measure |
| All other companies, including those not listed by name | 153 | 41.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 85 | 23.3% |
| Problem when making payments | 70 | 19.2% |
| Getting the loan | 32 | 8.8% |
| Problem with additional add-on products or services | 30 | 8.2% |
| Struggling to pay your loan | 28 | 7.7% |
| Incorrect information on your report | 28 | 7.7% |
| Problem with the payoff process at the end of the loan | 23 | 6.3% |
| Problem with a company's investigation into an existing problem | 14 | 3.8% |
| Getting a line of credit | 12 | 3.3% |
| Issues with repayment | 9 | 2.5% |
| Other CFPB issue categories | 34 | 9.3% |
How companies responded
- Closed with explanation331 · 90.7%
- In progress15 · 4.1%
- Closed with monetary relief8 · 2.2%
- Closed with non-monetary relief8 · 2.2%
- All other categories3 · 0.8%
| Measure | Maryland, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 5.80 | 5.20 |
| Closed with monetary or non-monetary relief | 4.6% | 5.6% |
| Responses marked timely | 93.7% | 94.5% |
Trend
Other products in Maryland
Credit reporting or other personal consumer reports · 139,671Debt collection · 6,311Checking or savings account · 1,930Credit card · 1,815Mortgage · 1,019Money transfer, virtual currency, or money service · 831Vehicle loan or lease · 704Student loan · 549
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Maryland?
365 in the 12 months to 30 Sep 2026, 259 in the 12 months before and 879 since 2011.
Is that high for the population?
5.80 per 100,000 residents in Maryland against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (23.3%), “Problem when making payments” (19.2%), “Getting the loan” (8.8%), “Problem with additional add-on products or services” (8.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.