States › Kentucky › Checking or savings account
Who in Kentucky is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Kentucky consumers filed 654 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 21% on the 539 of the 12 months before. That is 14.2 per 100,000 residents, below the national 25.0.
The category makes up 2.5% of the state's complaints, against 1.2% nationally. 14.1% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 98.6% of responses were timely.
Companies with the most Checking or savings account complaints from Kentucky, with their size
Ordered by complaints from Kentucky consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from KY, 12 months | Share | Company size |
|---|---|---|---|
| Chime Financial Inc | 117 | 17.9% | no public measure |
| JPMORGAN CHASE & CO. | 68 | 10.4% | $4.09tn assets |
| Block, Inc. | 67 | 10.2% | no public measure |
| U.S. BANCORP | 44 | 6.7% | $706bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 41 | 6.3% | $299bn assets |
| TRUIST FINANCIAL CORPORATION | 39 | 6% | $548bn assets |
| PNC Bank N.A. | 32 | 4.9% | $610bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 22 | 3.4% | $2.65tn assets |
| SOFI TECHNOLOGIES, INC. | 20 | 3.1% | $57bn assets |
| NAVY FEDERAL CREDIT UNION | 19 | 2.9% | $204bn assets |
| Paypal Holdings, Inc | 18 | 2.8% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 16 | 2.4% | $662bn assets |
| WELLS FARGO & COMPANY | 15 | 2.3% | $1.92tn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 12 | 1.8% | $106bn assets |
| HUNTINGTON NATIONAL BANK, THE | 12 | 1.8% | $283bn assets |
| Comerica | 10 | 1.5% | no public measure |
| Credit Karma, LLC | 8 | 1.2% | no public measure |
| ALLY FINANCIAL INC. | 7 | 1.1% | $188bn assets |
| CITIBANK, N.A. | 5 | 0.8% | $1.98tn assets |
| FinCo Services Inc DBA Current | 5 | 0.8% | no public measure |
| All other companies, including those not listed by name | 77 | 11.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 393 | 60.1% |
| Problem with a lender or other company charging your account | 102 | 15.6% |
| Closing an account | 83 | 12.7% |
| Problem caused by your funds being low | 39 | 6% |
| Opening an account | 35 | 5.4% |
| Incorrect information on your report | 1 | 0.2% |
| Credit monitoring or identity theft protection services | 1 | 0.2% |
How companies responded
- Closed with explanation530 · 81%
- Closed with monetary relief48 · 7.3%
- Closed with non-monetary relief40 · 6.1%
- In progress32 · 4.9%
- All other categories4 · 0.6%
| Measure | Kentucky, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 14.2 | 25.0 |
| Closed with monetary or non-monetary relief | 14.1% | 18% |
| Responses marked timely | 98.6% | 99.3% |
Trend
Other products in Kentucky
Credit reporting or other personal consumer reports · 22,327Debt collection · 1,609Credit card · 598Money transfer, virtual currency, or money service · 311Mortgage · 262Vehicle loan or lease · 198Payday loan, title loan, personal loan, or advance loan · 178Student loan · 171
Questions and answers
How many Checking or savings account complaints come from Kentucky?
654 in the 12 months to 1 Oct 2026, 539 in the 12 months before and 2,610 since 2011.
Is that high for the population?
14.2 per 100,000 residents in Kentucky against 25.0 nationally.
Which issues come up most?
“Managing an account” (60.1%), “Problem with a lender or other company charging your account” (15.6%), “Closing an account” (12.7%), “Problem caused by your funds being low” (6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.