States › Kentucky › Money transfer, virtual currency, or money service
Who in Kentucky is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Kentucky consumers filed 311 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 1 Oct 2026, down 53% on the 666 of the 12 months before. That is 6.80 per 100,000 residents, below the national 11.1.
The category makes up 1.2% of the state's complaints, against 0.5% nationally. 17.3% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.4% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Kentucky, with their size
Ordered by complaints from Kentucky consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from KY, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 112 | 36% | no public measure |
| Paypal Holdings, Inc | 73 | 23.5% | no public measure |
| Chime Financial Inc | 22 | 7.1% | no public measure |
| JPMORGAN CHASE & CO. | 12 | 3.9% | $4.09tn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 6 | 1.9% | $299bn assets |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 5 | 1.6% | no public measure |
| WELLS FARGO & COMPANY | 5 | 1.6% | $1.92tn assets |
| Coinbase, Inc. | 5 | 1.6% | no public measure |
| Meta Payments Inc. | 5 | 1.6% | no public measure |
| All other companies, including those not listed by name | 66 | 21.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 3 of the 9 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 93 | 29.9% |
| Unauthorized transactions or other transaction problem | 65 | 20.9% |
| Other transaction problem | 56 | 18% |
| Trouble accessing funds in your mobile or digital wallet | 34 | 10.9% |
| Money was not available when promised | 18 | 5.8% |
| Managing, opening, or closing your mobile wallet account | 11 | 3.5% |
| Confusing or missing disclosures | 9 | 2.9% |
| Problem with customer service | 8 | 2.6% |
| Other service problem | 5 | 1.6% |
| Unexpected or other fees | 3 | 1% |
| Other CFPB issue categories | 9 | 2.9% |
How companies responded
- Closed with explanation252 · 81%
- Closed with non-monetary relief28 · 9%
- Closed with monetary relief25 · 8%
- In progress5 · 1.6%
- All other categories1 · 0.3%
| Measure | Kentucky, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.80 | 11.1 |
| Closed with monetary or non-monetary relief | 17.3% | 13.8% |
| Responses marked timely | 98.4% | 98% |
Trend
Other products in Kentucky
Credit reporting or other personal consumer reports · 22,327Debt collection · 1,609Checking or savings account · 654Credit card · 598Mortgage · 262Vehicle loan or lease · 198Payday loan, title loan, personal loan, or advance loan · 178Student loan · 171
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Kentucky?
311 in the 12 months to 1 Oct 2026, 666 in the 12 months before and 1,488 since 2011.
Is that high for the population?
6.80 per 100,000 residents in Kentucky against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (29.9%), “Unauthorized transactions or other transaction problem” (20.9%), “Other transaction problem” (18%), “Trouble accessing funds in your mobile or digital wallet” (10.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.