States › Hawaii › Credit reporting or other personal consumer reports
Who in Hawaii is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Hawaii consumers filed 11,067 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 1 Oct 2026, up 97% on the 5,622 of the 12 months before. That is 772 per 100,000 residents, below the national 1,846.
The category makes up 89% of the state's complaints, against 90.8% nationally. 33.2% of closed complaints ended with monetary or non-monetary relief (32.8% nationally) and 99.9% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Hawaii, with their size
Ordered by complaints from Hawaii consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from HI, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 4,192 | 37.9% | no public measure |
| EQUIFAX, INC. | 3,379 | 30.5% | no public measure |
| Experian Information Solutions Inc. | 3,176 | 28.7% | no public measure |
| CBC Companies, Inc. | 49 | 0.4% | no public measure |
| LEXISNEXIS | 28 | 0.3% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 16 | 0.1% | $662bn assets |
| CITIBANK, N.A. | 12 | 0.1% | $1.98tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 11 | 0.1% | $2.65tn assets |
| Checkr, Inc | 10 | 0.1% | no public measure |
| ENCORE CAPITAL GROUP INC. | 8 | 0.1% | no public measure |
| Bread Financial Holdings, Inc. | 7 | 0.1% | $21bn assets |
| NAVY FEDERAL CREDIT UNION | 7 | 0.1% | $204bn assets |
| FIRST HAWAIIAN, INC. | 7 | 0.1% | $24bn assets |
| Affirm Holdings, Inc | 7 | 0.1% | no public measure |
| SYNCHRONY FINANCIAL | 6 | 0.1% | $115bn assets |
| CL Holdings LLC | 6 | 0.1% | no public measure |
| ALLY FINANCIAL INC. | 6 | 0.1% | $188bn assets |
| BARCLAYS BANK DELAWARE | 6 | 0.1% | $43bn assets |
| JPMORGAN CHASE & CO. | 6 | 0.1% | $4.09tn assets |
| OneMain Finance Corporation | 5 | <0.1% | no public measure |
| All other companies, including those not listed by name | 123 | 1.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation6,662 · 60.2%
- Closed with non-monetary relief3,315 · 30%
- In progress1,081 · 9.8%
- Untimely response5 · <0.1%
- All other categories4 · <0.1%
| Measure | Hawaii, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 772 | 1,846 |
| Closed with monetary or non-monetary relief | 33.2% | 32.8% |
| Responses marked timely | 99.9% | 99.9% |
Trend
Other products in Hawaii
Debt collection · 389Credit card · 319Checking or savings account · 205Money transfer, virtual currency, or money service · 119Mortgage · 117Student loan · 101Payday loan, title loan, personal loan, or advance loan · 50
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Hawaii?
11,067 in the 12 months to 1 Oct 2026, 5,622 in the 12 months before and 19,430 since 2011.
Is that high for the population?
772 per 100,000 residents in Hawaii against 1,846 nationally.
Which issues come up most?
“Incorrect information on your report” (65.1%), “Improper use of your report” (21.9%), “Problem with a company's investigation into an existing problem” (12.1%), “Problem with fraud alerts or security freezes” (0.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.