Who in Hawaii is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Hawaii consumers filed 117 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 89% on the 62 of the 12 months before. That is 8.20 per 100,000 residents, close to the national 9.30.
The category makes up 0.9% of the state's complaints, against 0.5% nationally. 3.6% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 100% of responses were timely.
Companies with the most Mortgage complaints from Hawaii, with their size
Ordered by complaints from Hawaii consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from HI, 12 months | Share | Company size |
|---|---|---|---|
| Ocwen Financial Corporation | 10 | 8.5% | no public measure |
| Rocket Mortgage, LLC | 10 | 8.5% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 8 | 6.8% | no public measure |
| Freedom Mortgage Company | 8 | 6.8% | 221,348 HMDA records |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 7 | 6% | $2.65tn assets |
| BANK OF NEW YORK MELLON CORPORATION, THE | 7 | 6% | $425bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 5 | 4.3% | 52,599 HMDA records |
| All other companies, including those not listed by name | 62 | 53% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 7 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 59 | 50.4% |
| Struggling to pay mortgage | 30 | 25.6% |
| Closing on a mortgage | 12 | 10.3% |
| Applying for a mortgage or refinancing an existing mortgage | 10 | 8.5% |
| Problem with a company's investigation into an existing problem | 4 | 3.4% |
| Incorrect information on your report | 2 | 1.7% |
How companies responded
- Closed with explanation108 · 92.3%
- In progress5 · 4.3%
- Closed with monetary relief2 · 1.7%
- Closed with non-monetary relief2 · 1.7%
| Measure | Hawaii, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 8.20 | 9.30 |
| Closed with monetary or non-monetary relief | 3.6% | 4.7% |
| Responses marked timely | 100% | 96.9% |
Trend
Other products in Hawaii
Credit reporting or other personal consumer reports · 11,067Debt collection · 389Credit card · 319Checking or savings account · 205Money transfer, virtual currency, or money service · 119Student loan · 101Payday loan, title loan, personal loan, or advance loan · 50
Questions and answers
How many Mortgage complaints come from Hawaii?
117 in the 12 months to 1 Oct 2026, 62 in the 12 months before and 1,650 since 2011.
Is that high for the population?
8.20 per 100,000 residents in Hawaii against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (50.4%), “Struggling to pay mortgage” (25.6%), “Closing on a mortgage” (10.3%), “Applying for a mortgage or refinancing an existing mortgage” (8.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.