States › Hawaii › Money transfer, virtual currency, or money service
Who in Hawaii is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Hawaii consumers filed 119 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, about level with the 131 of the 12 months before. That is 8.30 per 100,000 residents, below the national 11.1.
The category makes up 1% of the state's complaints, against 0.5% nationally. 22.4% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 100% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Hawaii, with their size
Ordered by complaints from Hawaii consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from HI, 12 months | Share | Company size |
|---|---|---|---|
| Paypal Holdings, Inc | 34 | 28.6% | no public measure |
| Block, Inc. | 27 | 22.7% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 6 | 5% | $2.65tn assets |
| Coinbase, Inc. | 5 | 4.2% | no public measure |
| JPMORGAN CHASE & CO. | 5 | 4.2% | $4.09tn assets |
| All other companies, including those not listed by name | 42 | 35.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 5 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 33 | 27.7% |
| Unauthorized transactions or other transaction problem | 28 | 23.5% |
| Other transaction problem | 20 | 16.8% |
| Trouble accessing funds in your mobile or digital wallet | 11 | 9.2% |
| Money was not available when promised | 6 | 5% |
| Managing, opening, or closing your mobile wallet account | 4 | 3.4% |
| Unexpected or other fees | 4 | 3.4% |
| Problem with customer service | 4 | 3.4% |
| Other service problem | 3 | 2.5% |
| Confusing or misleading advertising or marketing | 3 | 2.5% |
| Other CFPB issue categories | 3 | 2.5% |
How companies responded
- Closed with explanation90 · 75.6%
- Closed with monetary relief19 · 16%
- Closed with non-monetary relief7 · 5.9%
- In progress3 · 2.5%
| Measure | Hawaii, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 8.30 | 11.1 |
| Closed with monetary or non-monetary relief | 22.4% | 13.8% |
| Responses marked timely | 100% | 98% |
Trend
Other products in Hawaii
Credit reporting or other personal consumer reports · 11,065Debt collection · 389Credit card · 318Checking or savings account · 205Mortgage · 117Student loan · 102Payday loan, title loan, personal loan, or advance loan · 50
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Hawaii?
119 in the 12 months to 30 Sep 2026, 131 in the 12 months before and 449 since 2011.
Is that high for the population?
8.30 per 100,000 residents in Hawaii against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (27.7%), “Unauthorized transactions or other transaction problem” (23.5%), “Other transaction problem” (16.8%), “Trouble accessing funds in your mobile or digital wallet” (9.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.