States › Hawaii › Payday loan, title loan, personal loan, or advance loan
Who in Hawaii is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Hawaii consumers filed 50 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, up 67% on the 30 of the 12 months before. That is 3.50 per 100,000 residents, below the national 5.20.
The category makes up 0.4% of the state's complaints, against 0.3% nationally. 8.5% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 96% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Hawaii, with their size
Ordered by complaints from Hawaii consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from HI, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 7 | 14% | no public measure |
| All other companies, including those not listed by name | 43 | 86% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 1 company in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation42 · 84%
- Closed with non-monetary relief3 · 6%
- In progress3 · 6%
- Closed with monetary relief1 · 2%
- All other categories1 · 2%
| Measure | Hawaii, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3.50 | 5.20 |
| Closed with monetary or non-monetary relief | 8.5% | 5.6% |
| Responses marked timely | 96% | 94.6% |
Trend
Other products in Hawaii
Credit reporting or other personal consumer reports · 11,067Debt collection · 389Credit card · 319Checking or savings account · 205Money transfer, virtual currency, or money service · 119Mortgage · 117Student loan · 101
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Hawaii?
50 in the 12 months to 1 Oct 2026, 30 in the 12 months before and 98 since 2011.
Is that high for the population?
3.50 per 100,000 residents in Hawaii against 5.20 nationally.
Which issues come up most?
“Problem when making payments” (36%), “Charged fees or interest you didn't expect” (28%), “Getting the loan” (8%), “Problem with the payoff process at the end of the loan” (8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.