Who in Georgia is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Georgia consumers filed 1,812 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 47% on the 1,233 of the 12 months before. That is 16.0 per 100,000 residents, above the national 9.30.
The category makes up 0.4% of the state's complaints, against 0.5% nationally. 4.9% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.2% of responses were timely.
Companies with the most Mortgage complaints from Georgia, with their size
Ordered by complaints from Georgia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from GA, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 204 | 11.3% | no public measure |
| Rocket Mortgage, LLC | 179 | 9.9% | 663,472 HMDA records |
| Freedom Mortgage Company | 93 | 5.1% | 221,348 HMDA records |
| Ocwen Financial Corporation | 88 | 4.9% | no public measure |
| WELLS FARGO & COMPANY | 76 | 4.2% | $1.92tn assets |
| PENNYMAC LOAN SERVICES, LLC. | 75 | 4.1% | 490,614 HMDA records |
| SELECT PORTFOLIO SERVICING, INC. | 68 | 3.8% | no public measure |
| Mr. Cooper Group Inc. | 53 | 2.9% | no public measure |
| Selene Holdings LLC | 50 | 2.8% | no public measure |
| TRUIST FINANCIAL CORPORATION | 44 | 2.4% | $548bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 40 | 2.2% | 52,599 HMDA records |
| United Shore Financial Services, LLC | 39 | 2.2% | no public measure |
| PLANET HOME LENDING, LLC | 38 | 2.1% | 95,628 HMDA records |
| AmeriHome Mortgage Company, LLC | 34 | 1.9% | 170,511 HMDA records |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 34 | 1.9% | $2.65tn assets |
| LoanCare, LLC | 31 | 1.7% | no public measure |
| M&T BANK CORPORATION | 31 | 1.7% | $220bn assets |
| Village Capital & Investment LLC | 28 | 1.5% | 64,360 HMDA records |
| LD Holdings Group, LLC | 28 | 1.5% | no public measure |
| State Home Mortgage | 26 | 1.4% | no public measure |
| All other companies, including those not listed by name | 553 | 30.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation1,629 · 89.9%
- In progress75 · 4.1%
- Closed with non-monetary relief60 · 3.3%
- Closed with monetary relief25 · 1.4%
- All other categories23 · 1.3%
| Measure | Georgia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 16.0 | 9.30 |
| Closed with monetary or non-monetary relief | 4.9% | 4.7% |
| Responses marked timely | 96.2% | 96.9% |
Trend
Other products in Georgia
Credit reporting or other personal consumer reports · 471,913Debt collection · 26,044Checking or savings account · 4,296Credit card · 3,545Money transfer, virtual currency, or money service · 1,829Vehicle loan or lease · 1,585Student loan · 1,215Payday loan, title loan, personal loan, or advance loan · 858
Questions and answers
How many Mortgage complaints come from Georgia?
1,812 in the 12 months to 1 Oct 2026, 1,233 in the 12 months before and 23,240 since 2011.
Is that high for the population?
16.0 per 100,000 residents in Georgia against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (47.5%), “Struggling to pay mortgage” (30.8%), “Applying for a mortgage or refinancing an existing mortgage” (8.5%), “Closing on a mortgage” (7.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.