States › Georgia › Debt or credit management
Who in Georgia is complaining aboutDebt or credit management?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Georgia consumers filed 236 complaints under “Debt or credit management” in the 12 months to 30 Sep 2026, down 18% on the 289 of the 12 months before. That is 2.10 per 100,000 residents, above the national 1.20.
The category makes up 0% of the state's complaints, against 0.1% nationally. 12.1% of closed complaints ended with monetary or non-monetary relief (15.6% nationally) and 92.8% of responses were timely.
Companies with the most Debt or credit management complaints from Georgia, with their size
Ordered by complaints from Georgia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from GA, 12 months | Share | Company size |
|---|---|---|---|
| Experian Information Solutions Inc. | 25 | 10.6% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 16 | 6.8% | no public measure |
| EQUIFAX, INC. | 10 | 4.2% | no public measure |
| Kikoff Inc. | 8 | 3.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 6 | 2.5% | $662bn assets |
| ENCORE CAPITAL GROUP INC. | 6 | 2.5% | no public measure |
| Self Financial Inc. | 6 | 2.5% | no public measure |
| Resurgent Capital Services L.P. | 6 | 2.5% | no public measure |
| All other companies, including those not listed by name | 153 | 64.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 8 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Confusing or missing disclosures | 67 | 28.4% |
| Didn't provide services promised | 46 | 19.5% |
| Unauthorized withdrawals or charges | 37 | 15.7% |
| Problem with customer service | 36 | 15.3% |
| Confusing or misleading advertising or marketing | 27 | 11.4% |
| Charged upfront or unexpected fees | 23 | 9.7% |
How companies responded
- Closed with explanation185 · 78.4%
- Closed with non-monetary relief22 · 9.3%
- In progress12 · 5.1%
- Untimely response12 · 5.1%
- All other categories5 · 2.1%
| Measure | Georgia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 2.10 | 1.20 |
| Closed with monetary or non-monetary relief | 12.1% | 15.6% |
| Responses marked timely | 92.8% | 91.4% |
Trend
Other products in Georgia
Credit reporting or other personal consumer reports · 471,456Debt collection · 26,024Checking or savings account · 4,295Credit card · 3,535Money transfer, virtual currency, or money service · 1,837Mortgage · 1,811Vehicle loan or lease · 1,588Student loan · 1,213
Questions and answers
How many Debt or credit management complaints come from Georgia?
236 in the 12 months to 30 Sep 2026, 289 in the 12 months before and 633 since 2011.
Is that high for the population?
2.10 per 100,000 residents in Georgia against 1.20 nationally.
Which issues come up most?
“Confusing or missing disclosures” (28.4%), “Didn't provide services promised” (19.5%), “Unauthorized withdrawals or charges” (15.7%), “Problem with customer service” (15.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.