How often do complaints end with relief, by product category?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
the complaint process does not verify the allegations in each consumer’s complaint narrative, nor can it, as a practical matter.
The CFPB complaint process does not verify the allegations in each consumer’s complaint narrative. This site shows no complaint narrative. A complaint is a consumer’s account of a problem. It is not a finding against the company.
Of the closed complaints in the 12 months to 2 Nov 2026, 31.1% had a response with relief.
The share was largest for the product category Credit reporting or other personal consumer reports
: 32.3%.
It was smallest for the product category Student loan
: 1.7%.
The field Timely response?
is Yes
for 99.6% of the responses.
Categories by share
| Product (CFPB label) | Closed complaints | With monetary relief | With any relief | Timely response: Yes |
|---|---|---|---|---|
Credit reporting or other personal consumer reports | 5,921,855 | 0% | 32.3% | 99.9% |
Credit card | 90,449 | 16% | 26.5% | 98.7% |
Debt collection | 309,427 | 0.1% | 23.1% | 96.5% |
Checking or savings account | 84,247 | 13.2% | 18.4% | 99.3% |
Prepaid card | 6,125 | 11.3% | 18.3% | 93.9% |
Debt or credit management | 4,136 | 3.7% | 15.4% | 90.9% |
Money transfer, virtual currency, or money service | 36,861 | 8.5% | 15.1% | 97.9% |
Vehicle loan or lease | 24,349 | 2.1% | 8.8% | 98.2% |
Payday loan, title loan, personal loan, or advance loan | 18,196 | 3% | 5.6% | 94.6% |
Mortgage | 31,731 | 1.8% | 4.9% | 96.1% |
Student loan | 18,780 | 0.2% | 1.7% | 68.3% |
| All categories | 6,546,156 | 0.5% | 31.1% | 99.6% |
How were the figures made?
The company selects the response category. The site counts a response with relief when the category is "Closed with monetary relief", "Closed with non-monetary relief" or the older "Closed with relief". The shares are of closed complaints, not of all complaints.
A response category shows how a company closed a complaint. It does not show whether the complaint was right. The table lists categories with 1,000 closed complaints or more.
A program makes this page from the CFPB file with fixed sentence rules. The counts run through 2 Nov 2026. How the counts are made. Sources.
What did this table show in earlier editions?
- October 2026: the first row was
Credit reporting or other personal consumer reports
(32.5%).