How many complaints did each product category get?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
the complaint process does not verify the allegations in each consumer’s complaint narrative, nor can it, as a practical matter.
The CFPB complaint process does not verify the allegations in each consumer’s complaint narrative. This site shows no complaint narrative. A complaint is a consumer’s account of a problem. It is not a finding against the company.
The CFPB received 7,169,009 complaints in the 12 months to 2 Nov 2026.
The product category Credit reporting or other personal consumer reports
had the largest count: 6,524,950, which is 91% of all complaints.
The count rose in 8 of the 11 categories.
The largest rise was in the category Payday loan, title loan, personal loan, or advance loan
: from 12,067 to 18,813 complaints.
The largest fall was in the category Money transfer, virtual currency, or money service
: from 82,051 to 37,766 complaints.
Categories by count
| Product (CFPB label) | Complaints, 12 months | Share of all complaints | Complaints, 12 months before | Change |
|---|---|---|---|---|
Credit reporting or other personal consumer reports | 6,524,950 | 91% | 4,426,849 | +47% |
Debt collection | 315,942 | 4.4% | 260,155 | +21% |
Credit card | 94,580 | 1.3% | 88,018 | +7% |
Checking or savings account | 87,932 | 1.2% | 80,349 | +9% |
Money transfer, virtual currency, or money service | 37,766 | 0.5% | 82,051 | -54% |
Mortgage | 33,406 | 0.5% | 23,290 | +43% |
Vehicle loan or lease | 25,294 | 0.4% | 18,957 | +33% |
Student loan | 19,773 | 0.3% | 20,647 | -4% |
Payday loan, title loan, personal loan, or advance loan | 18,813 | 0.3% | 12,067 | +56% |
Prepaid card | 6,233 | 0.1% | 6,564 | -5% |
Debt or credit management | 4,320 | 0.1% | 4,264 | +1% |
How were the figures made?
A consumer selects the product category on the CFPB form. The labels are the words of the CFPB. The CFPB has changed its labels more than once, so a retired label has a page of its own.
A change is shown only when the 12 months before have 1,000 complaints or more.
A program makes this page from the CFPB file with fixed sentence rules. The counts run through 2 Nov 2026. How the counts are made. Sources.
What did this table show in earlier editions?
- October 2026: the first row was
Credit reporting or other personal consumer reports
(6,462,609).