Who is complaining aboutSecurity National Automotive Acceptance?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 111 since 2013
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 111 complaints about Security National Automotive Acceptance, received between 26 Jun 2013 and 8 Dec 2020. None arrived in the 12 months to 1 Oct 2026.
Security National Automotive Acceptance could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
37.8% of the complaints on file fall under the CFPB product category “Consumer Loan”, followed by “Vehicle loan or lease” at 32.4%. The issue selected most often was “Managing the loan or lease” (21.6%).
How the company's responses were recorded across all years: 84.7% closed with an explanation, 5.4% closed with non-monetary relief, 9% closed with monetary relief. 100% of responses were marked timely.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
Too few companies share this company's main complaint category for a peer median. Nationally, 99.6% of responses were marked timely and 31.5% of closed complaints ended with monetary or non-monetary relief; for this company the figures are 100% and 14.4%.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 8 Dec 2020.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Consumer Loan42 · 37.8%
- Vehicle loan or lease36 · 32.4%
- Debt collection17 · 15.3%
- Credit reporting, credit repair services, or other personal consumer reports13 · 11.7%
- Credit reporting1 · 0.9%
- All other categories2 · 1.8%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 24 | 21.6% |
| Struggling to pay your loan | 19 | 17.1% |
| Problems when you are unable to pay | 19 | 17.1% |
| Incorrect information on your report | 12 | 10.8% |
| Problem with a credit reporting company's investigation into an existing problem | 5 | 4.5% |
| Took or threatened to take negative or legal action | 4 | 3.6% |
| Communication tactics | 4 | 3.6% |
| Problems at the end of the loan or lease | 4 | 3.6% |
| Shopping for a loan or lease | 3 | 2.7% |
| Threatened to contact someone or share information improperly | 3 | 2.7% |
| Other CFPB issue categories | 14 | 12.6% |
Consumer Loan
42 complaints since 2011 (37.8% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problems when you are unable to pay | 19 | 45.2% |
| Managing the loan or lease | 18 | 42.9% |
| Shopping for a loan or lease | 3 | 7.1% |
| Taking out the loan or lease | 2 | 4.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Vehicle loan | 41 | 97.6% |
| Vehicle lease | 1 | 2.4% |
Vehicle loan or lease
36 complaints since 2011 (32.4% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 19 | 52.8% |
| Managing the loan or lease | 6 | 16.7% |
| Problems at the end of the loan or lease | 4 | 11.1% |
| Incorrect information on your report | 3 | 8.3% |
| Problem with a credit reporting company's investigation into an existing problem | 2 | 5.6% |
| Other CFPB issue categories | 2 | 5.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Loan | 35 | 97.2% |
| Lease | 1 | 2.8% |
Debt collection
17 complaints since 2011 (15.3% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Took or threatened to take negative or legal action | 4 | 23.5% |
| Communication tactics | 4 | 23.5% |
| Threatened to contact someone or share information improperly | 3 | 17.6% |
| Attempts to collect debt not owed | 3 | 17.6% |
| False statements or representation | 2 | 11.8% |
| Other CFPB issue categories | 1 | 5.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Auto debt | 16 | 94.1% |
| Auto | 1 | 5.9% |
Credit reporting, credit repair services, or other personal consumer reports
13 complaints since 2011 (11.7% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 8 | 61.5% |
| Problem with a credit reporting company's investigation into an existing problem | 3 | 23.1% |
| Improper use of your report | 2 | 15.4% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 13 | 100% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation94 · 84.7%
- Closed with monetary relief10 · 9%
- Closed with non-monetary relief6 · 5.4%
- Closed1 · 0.9%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 55 | 49.5% |
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 44 | 39.6% |
| Company chooses not to provide a public response | 11 | 9.9% |
| Company believes the complaint is the result of a misunderstanding | 1 | 0.9% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Texas | 15 | 13.5% |
| North Carolina | 10 | 9% |
| Georgia | 8 | 7.2% |
| Florida | 8 | 7.2% |
| Illinois | 7 | 6.3% |
| California | 5 | 4.5% |
| Virginia | 5 | 4.5% |
| South Carolina | 5 | 4.5% |
| Ohio | 3 | 2.7% |
| Kentucky | 3 | 2.7% |
| Hawaii | 3 | 2.7% |
| Louisiana | 3 | 2.7% |
Top 12 of 30 states with at least one complaint since 2011. State counts follow population and where the company does business.
Questions and answers
How many complaints has the CFPB received about Security National Automotive Acceptance?
0 in the 12 months to 1 Oct 2026 (0 in the 12 months before that) and 111 since 2013. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Security National Automotive Acceptance could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
37.8% of complaints on file are filed under “Consumer Loan”. The issues selected most often were “Managing the loan or lease” (21.6%), “Struggling to pay your loan” (17.1%), “Problems when you are unable to pay” (17.1%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Security National Automotive Acceptance respond to complaints?
84.7% were closed with an explanation, 5.4% with non-monetary relief and 9% with monetary relief; 100% of responses were timely.
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.