Who is complaining aboutShopping for a loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Shopping for a loan or lease” is an issue label the CFPB no longer offers on its complaint form. 2,028 complaints carry it, received between 14 Mar 2012 and 21 Apr 2017.
Most were filed under the product “Consumer Loan” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Consumer Loan | 2,028 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| Santander Consumer USA Holdings Inc. | 129 | 6.4% | no public measure |
| WELLS FARGO & COMPANY | 124 | 6.1% | $1.92tn assets |
| ALLY FINANCIAL INC. | 121 | 6% | $188bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 106 | 5.2% | $662bn assets |
| JPMORGAN CHASE & CO. | 92 | 4.5% | $4.09tn assets |
| AMERICAN HONDA FINANCE CORP | 72 | 3.6% | no public measure |
| TOYOTA MOTOR CREDIT CORPORATION | 66 | 3.3% | no public measure |
| ONEMAIN FINANCIAL HOLDINGS, LLC. | 49 | 2.4% | no public measure |
| General Motors Financial Company, Inc. | 44 | 2.2% | no public measure |
| NISSAN MOTOR ACCEPTANCE COMPANY LLC | 41 | 2% | no public measure |
| FORD MOTOR CREDIT CO. | 41 | 2% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 38 | 1.9% | $2.65tn assets |
| SYNCHRONY FINANCIAL | 37 | 1.8% | $115bn assets |
| U.S. BANCORP | 34 | 1.7% | $706bn assets |
| HYUNDAI CAPITAL AMERICA | 33 | 1.6% | no public measure |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 33 | 1.6% | $106bn assets |
| TD BANK US HOLDING COMPANY | 32 | 1.6% | $375bn assets |
| CITIBANK, N.A. | 31 | 1.5% | $1.98tn assets |
| NAVY FEDERAL CREDIT UNION | 28 | 1.4% | $204bn assets |
| DriveTime | 27 | 1.3% | no public measure |
| BB&T CORPORATION | 26 | 1.3% | no public measure |
| PNC Bank N.A. | 26 | 1.3% | $610bn assets |
| CREDIT ACCEPTANCE CORPORATION | 25 | 1.2% | no public measure |
| SUNTRUST BANKS, INC. | 24 | 1.2% | no public measure |
| Westlake Services, LLC | 23 | 1.1% | no public measure |
| All other companies, including those not listed by name | 726 | 35.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation1,797 · 88.6%
- Closed with non-monetary relief149 · 7.3%
- Closed36 · 1.8%
- Closed with monetary relief30 · 1.5%
- All other categories16 · 0.8%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 8.9% | 31.6% |
| Closed with monetary relief | 1.5% | 0.5% |
| Responses marked timely | 96.3% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Shopping for a loan or lease” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
2,028, all received before 21 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Consumer Loan” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.