Who in Oregon is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Oregon consumers filed 316 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 58% on the 200 of the 12 months before. That is 7.40 per 100,000 residents, below the national 9.30.
The category makes up 1.8% of the state's complaints, against 0.5% nationally. 5.4% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.5% of responses were timely.
Companies with the most Mortgage complaints from Oregon, with their size
Ordered by complaints from Oregon consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from OR, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 43 | 13.6% | no public measure |
| Rocket Mortgage, LLC | 32 | 10.1% | 663,472 HMDA records |
| Ocwen Financial Corporation | 16 | 5.1% | no public measure |
| JPMORGAN CHASE & CO. | 16 | 5.1% | $4.09tn assets |
| Freedom Mortgage Company | 13 | 4.1% | 221,348 HMDA records |
| SELECT PORTFOLIO SERVICING, INC. | 12 | 3.8% | no public measure |
| U.S. BANCORP | 10 | 3.2% | $706bn assets |
| United Shore Financial Services, LLC | 9 | 2.8% | no public measure |
| Selene Holdings LLC | 9 | 2.8% | no public measure |
| Guild Holdings Company | 9 | 2.8% | no public measure |
| WELLS FARGO & COMPANY | 8 | 2.5% | $1.92tn assets |
| M&T BANK CORPORATION | 7 | 2.2% | $220bn assets |
| AmeriHome Mortgage Company, LLC | 7 | 2.2% | 170,511 HMDA records |
| CrossCountry Mortgage LLC | 7 | 2.2% | 192,498 HMDA records |
| CMG Financial Services, Inc. | 6 | 1.9% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 6 | 1.9% | $2.65tn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 5 | 1.6% | 52,599 HMDA records |
| LoanCare, LLC | 5 | 1.6% | no public measure |
| FIRST TECHNOLOGY FEDERAL CREDIT UNION | 5 | 1.6% | $28bn assets |
| All other companies, including those not listed by name | 91 | 28.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 19 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 151 | 47.8% |
| Struggling to pay mortgage | 83 | 26.3% |
| Applying for a mortgage or refinancing an existing mortgage | 40 | 12.7% |
| Closing on a mortgage | 27 | 8.5% |
| Problem with a company's investigation into an existing problem | 7 | 2.2% |
| Incorrect information on your report | 6 | 1.9% |
| Credit monitoring or identity theft protection services | 2 | 0.6% |
How companies responded
- Closed with explanation280 · 88.6%
- In progress17 · 5.4%
- Closed with non-monetary relief9 · 2.8%
- Closed with monetary relief7 · 2.2%
- All other categories3 · 0.9%
| Measure | Oregon, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.40 | 9.30 |
| Closed with monetary or non-monetary relief | 5.4% | 4.7% |
| Responses marked timely | 96.5% | 96.9% |
Trend
Other products in Oregon
Credit reporting or other personal consumer reports · 12,744Debt collection · 1,461Credit card · 875Checking or savings account · 752Money transfer, virtual currency, or money service · 410Payday loan, title loan, personal loan, or advance loan · 178Student loan · 173Vehicle loan or lease · 126
Questions and answers
How many Mortgage complaints come from Oregon?
316 in the 12 months to 1 Oct 2026, 200 in the 12 months before and 5,215 since 2011.
Is that high for the population?
7.40 per 100,000 residents in Oregon against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (47.8%), “Struggling to pay mortgage” (26.3%), “Applying for a mortgage or refinancing an existing mortgage” (12.7%), “Closing on a mortgage” (8.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.