Who is complaining aboutIssue where my lender is my school?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
72 complaints in the 12 months to 30 Sep 2026 carry the CFPB issue label “Issue where my lender is my school”, up 16% on the 62 of the 12 months before; 196 since 2023.
100% of them were filed under the product “Student loan”, where the issue makes up 0.4% of that product's complaints.
Company responses on this issue: 83.3% closed with an explanation, 5.6% closed with non-monetary relief, 0% closed with monetary relief, and 4.2% still in progress when the file was published. 88.9% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Student loan | 72 | 100% |
Sub-issues
| Sub-issue (CFPB label) | Complaints | Share |
|---|---|---|
| Issues with fees connected to the loan | 53 | 73.6% |
| Cannot graduate, receive diploma, or get transcript due to money owed | 19 | 26.4% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| Climb Credit Inc. | 14 | 19.4% | no public measure | — |
| MOHELA | 10 | 13.9% | no public measure | — |
| Nelnet, Inc. | 5 | 6.9% | no public measure | — |
| TFC Credit Corporation of California | 4 | 5.6% | no public measure | — |
| Servicer under contract with Federal Student Aid | 4 | 5.6% | no public measure | — |
| Goal Structured Solutions, LLC | 3 | 4.2% | no public measure | — |
| SinglePoint GI | 2 | 2.8% | no public measure | — |
| Williams & Fudge, Inc | 2 | 2.8% | no public measure | — |
| SLM CORPORATION | 2 | 2.8% | no public measure | — |
| Maximus Federal Services, Inc. | 1 | 1.4% | no public measure | — |
| EdFinancial Services | 1 | 1.4% | no public measure | — |
| Todd, Bremer & Lawson, Inc. | 1 | 1.4% | no public measure | — |
| Navient Solutions, LLC. | 1 | 1.4% | no public measure | — |
| TRANSWORLD SYSTEMS INC | 1 | 1.4% | no public measure | — |
| CREDIT WORLD SERVICES, INC. | 1 | 1.4% | no public measure | — |
| MS SERVICES LLC | 1 | 1.4% | no public measure | — |
| Ascent Holding Co | 1 | 1.4% | no public measure | — |
| Oliphant United, Inc. | 1 | 1.4% | no public measure | — |
| Collection Bureau of the Hudson Valley, Inc. | 1 | 1.4% | no public measure | — |
| DISCOVER BANK | 1 | 1.4% | no public measure | — |
| Central Portfolio Control Inc. | 1 | 1.4% | no public measure | — |
| Radius Global Solutions LLC | 1 | 1.4% | no public measure | — |
| Paramount Capital Group, Inc. | 1 | 1.4% | no public measure | — |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 1 | 1.4% | no public measure | — |
| EQUIFAX, INC. | 1 | 1.4% | no public measure | — |
| All other companies, including those not listed by name | 10 | 13.9% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation60 · 83.3%
- Untimely response5 · 6.9%
- Closed with non-monetary relief4 · 5.6%
- In progress3 · 4.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 5.8% | 31.6% |
| Closed with monetary relief | 0% | 0.5% |
| Responses marked timely | 88.9% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Issue where my lender is my school” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau. Sub-issues recorded under it include “Issues with fees connected to the loan”, “Cannot graduate, receive diploma, or get transcript due to money owed”.
How many complaints carry this issue?
72 in the 12 months to 30 Sep 2026 and 196 since 2023.
Which products does it apply to?
“Student loan” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.