States › Kansas › Checking or savings account
Who in Kansas is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Kansas consumers filed 340 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, up 18% on the 287 of the 12 months before. That is 11.4 per 100,000 residents, below the national 25.0.
The category makes up 2.3% of the state's complaints, against 1.2% nationally. 14.7% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 98.2% of responses were timely.
Companies with the most Checking or savings account complaints from Kansas, with their size
Ordered by complaints from Kansas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from KS, 12 months | Share | Company size |
|---|---|---|---|
| Chime Financial Inc | 63 | 18.5% | no public measure |
| Block, Inc. | 31 | 9.1% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 24 | 7.1% | $2.65tn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 22 | 6.5% | $106bn assets |
| U.S. BANCORP | 21 | 6.2% | $706bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 18 | 5.3% | $662bn assets |
| WELLS FARGO & COMPANY | 17 | 5% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 14 | 4.1% | $4.09tn assets |
| SOFI TECHNOLOGIES, INC. | 12 | 3.5% | $57bn assets |
| NAVY FEDERAL CREDIT UNION | 11 | 3.2% | $204bn assets |
| FinCo Services Inc DBA Current | 11 | 3.2% | no public measure |
| COMMERCE BANK | 10 | 2.9% | no public measure |
| Paypal Holdings, Inc | 10 | 2.9% | no public measure |
| BMO BANK NATIONAL ASSOCIATION | 8 | 2.4% | $255bn assets |
| ALLY FINANCIAL INC. | 6 | 1.8% | $188bn assets |
| All other companies, including those not listed by name | 62 | 18.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 209 | 61.5% |
| Problem with a lender or other company charging your account | 61 | 17.9% |
| Closing an account | 30 | 8.8% |
| Opening an account | 27 | 7.9% |
| Problem caused by your funds being low | 10 | 2.9% |
| Problem with fraud alerts or security freezes | 1 | 0.3% |
| Problem with a company's investigation into an existing problem | 1 | 0.3% |
| Incorrect information on your report | 1 | 0.3% |
How companies responded
- Closed with explanation283 · 83.2%
- Closed with monetary relief29 · 8.5%
- Closed with non-monetary relief20 · 5.9%
- In progress6 · 1.8%
- All other categories2 · 0.6%
| Measure | Kansas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 11.4 | 25.0 |
| Closed with monetary or non-monetary relief | 14.7% | 18% |
| Responses marked timely | 98.2% | 99.3% |
Trend
Other products in Kansas
Credit reporting or other personal consumer reports · 12,371Debt collection · 810Credit card · 433Money transfer, virtual currency, or money service · 213Mortgage · 147Payday loan, title loan, personal loan, or advance loan · 118Student loan · 99Vehicle loan or lease · 96
Questions and answers
How many Checking or savings account complaints come from Kansas?
340 in the 12 months to 30 Sep 2026, 287 in the 12 months before and 1,607 since 2011.
Is that high for the population?
11.4 per 100,000 residents in Kansas against 25.0 nationally.
Which issues come up most?
“Managing an account” (61.5%), “Problem with a lender or other company charging your account” (17.9%), “Closing an account” (8.8%), “Opening an account” (7.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.