States › Kansas › Vehicle loan or lease
Who in Kansas is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Kansas consumers filed 96 complaints under “Vehicle loan or lease” in the 12 months to 30 Sep 2026, up 55% on the 62 of the 12 months before. That is 3.20 per 100,000 residents, below the national 7.10.
The category makes up 0.7% of the state's complaints, against 0.4% nationally. 8.7% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 96.9% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Kansas, with their size
Ordered by complaints from Kansas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from KS, 12 months | Share | Company size |
|---|---|---|---|
| ALLY FINANCIAL INC. | 13 | 13.5% | $188bn assets |
| SANTANDER HOLDINGS USA, INC. | 9 | 9.4% | $104bn assets |
| Westlake Services, LLC | 8 | 8.3% | no public measure |
| CREDIT ACCEPTANCE CORPORATION | 7 | 7.3% | no public measure |
| All other companies, including those not listed by name | 59 | 61.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 4 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 33 | 34.4% |
| Problems at the end of the loan or lease | 24 | 25% |
| Repossession | 21 | 21.9% |
| Incorrect information on your report | 7 | 7.3% |
| Struggling to pay your loan | 5 | 5.2% |
| Getting a loan or lease | 4 | 4.2% |
| Problem with fraud alerts or security freezes | 1 | 1% |
| Problem with a company's investigation into an existing problem | 1 | 1% |
How companies responded
- Closed with explanation83 · 86.5%
- Closed with non-monetary relief6 · 6.3%
- In progress4 · 4.2%
- Closed with monetary relief2 · 2.1%
- All other categories1 · 1%
| Measure | Kansas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3.20 | 7.10 |
| Closed with monetary or non-monetary relief | 8.7% | 8.8% |
| Responses marked timely | 96.9% | 98.1% |
Trend
Other products in Kansas
Credit reporting or other personal consumer reports · 12,371Debt collection · 810Credit card · 433Checking or savings account · 340Money transfer, virtual currency, or money service · 213Mortgage · 147Payday loan, title loan, personal loan, or advance loan · 118Student loan · 99
Questions and answers
How many Vehicle loan or lease complaints come from Kansas?
96 in the 12 months to 30 Sep 2026, 62 in the 12 months before and 411 since 2011.
Is that high for the population?
3.20 per 100,000 residents in Kansas against 7.10 nationally.
Which issues come up most?
“Managing the loan or lease” (34.4%), “Problems at the end of the loan or lease” (25%), “Repossession” (21.9%), “Incorrect information on your report” (7.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.