States › Kansas › Credit card
Who in Kansas is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Kansas consumers filed 437 complaints under “Credit card” in the 12 months to 1 Oct 2026, up 23% on the 355 of the 12 months before. That is 14.7 per 100,000 residents, below the national 27.0.
The category makes up 3% of the state's complaints, against 1.3% nationally. 28% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99.5% of responses were timely.
Companies with the most Credit card complaints from Kansas, with their size
Ordered by complaints from Kansas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from KS, 12 months | Share | Company size |
|---|---|---|---|
| CITIBANK, N.A. | 70 | 16% | $1.98tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 59 | 13.5% | $662bn assets |
| SYNCHRONY FINANCIAL | 55 | 12.6% | $115bn assets |
| AMERICAN EXPRESS COMPANY | 37 | 8.5% | $214bn assets |
| JPMORGAN CHASE & CO. | 27 | 6.2% | $4.09tn assets |
| U.S. BANCORP | 22 | 5% | $706bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 4.1% | $2.65tn assets |
| Bread Financial Holdings, Inc. | 15 | 3.4% | $21bn assets |
| GOLDMAN SACHS BANK USA | 10 | 2.3% | $759bn assets |
| Chime Financial Inc | 9 | 2.1% | no public measure |
| WELLS FARGO & COMPANY | 9 | 2.1% | $1.92tn assets |
| BARCLAYS BANK DELAWARE | 8 | 1.8% | $43bn assets |
| Experian Information Solutions Inc. | 8 | 1.8% | no public measure |
| TD BANK US HOLDING COMPANY | 7 | 1.6% | $375bn assets |
| DISCOVER BANK | 6 | 1.4% | no public measure |
| CLGF Holdco 1, LLC | 6 | 1.4% | no public measure |
| NAVY FEDERAL CREDIT UNION | 5 | 1.1% | $204bn assets |
| FIRST NATIONAL BANK OF OMAHA | 5 | 1.1% | $34bn assets |
| All other companies, including those not listed by name | 61 | 14% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 139 | 31.8% |
| Other features, terms, or problems | 50 | 11.4% |
| Getting a credit card | 48 | 11% |
| Fees or interest | 46 | 10.5% |
| Closing your account | 33 | 7.6% |
| Trouble using your card | 24 | 5.5% |
| Problem when making payments | 24 | 5.5% |
| Advertising and marketing, including promotional offers | 21 | 4.8% |
| Problem with a company's investigation into an existing problem | 20 | 4.6% |
| Incorrect information on your report | 15 | 3.4% |
| Other CFPB issue categories | 17 | 3.9% |
How companies responded
- Closed with explanation301 · 68.9%
- Closed with monetary relief71 · 16.2%
- Closed with non-monetary relief46 · 10.5%
- In progress19 · 4.3%
| Measure | Kansas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 14.7 | 27.0 |
| Closed with monetary or non-monetary relief | 28% | 26.9% |
| Responses marked timely | 99.5% | 98.8% |
Trend
Other products in Kansas
Credit reporting or other personal consumer reports · 12,367Debt collection · 806Checking or savings account · 339Money transfer, virtual currency, or money service · 214Mortgage · 148Payday loan, title loan, personal loan, or advance loan · 118Student loan · 100Vehicle loan or lease · 97
Questions and answers
How many Credit card complaints come from Kansas?
437 in the 12 months to 1 Oct 2026, 355 in the 12 months before and 1,600 since 2011.
Is that high for the population?
14.7 per 100,000 residents in Kansas against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (31.8%), “Other features, terms, or problems” (11.4%), “Getting a credit card” (11%), “Fees or interest” (10.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.