States › Connecticut › Payday loan, title loan, personal loan, or advance loan
Who in Connecticut is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Connecticut consumers filed 126 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, up 110% on the 60 of the 12 months before. That is 3.40 per 100,000 residents, below the national 5.20.
The category makes up 0.3% of the state's complaints, against 0.3% nationally. 9.8% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 95.2% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Connecticut, with their size
Ordered by complaints from Connecticut consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CT, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 26 | 20.6% | no public measure |
| Klarna AB | 7 | 5.6% | no public measure |
| WELLS FARGO & COMPANY | 6 | 4.8% | $1.92tn assets |
| Marlette Funding, LLC | 5 | 4% | no public measure |
| SYNCHRONY FINANCIAL | 5 | 4% | $115bn assets |
| All other companies, including those not listed by name | 77 | 61.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 5 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem when making payments | 26 | 20.6% |
| Charged fees or interest you didn't expect | 21 | 16.7% |
| Getting the loan | 16 | 12.7% |
| Problem with the payoff process at the end of the loan | 12 | 9.5% |
| Problem with additional add-on products or services | 11 | 8.7% |
| Incorrect information on your report | 8 | 6.3% |
| Struggling to pay your loan | 7 | 5.6% |
| Problem with a company's investigation into an existing problem | 5 | 4% |
| Can't stop withdrawals from your bank account | 4 | 3.2% |
| Getting a line of credit | 4 | 3.2% |
| Other CFPB issue categories | 12 | 9.5% |
How companies responded
- Closed with explanation110 · 87.3%
- Closed with non-monetary relief7 · 5.6%
- Closed with monetary relief5 · 4%
- In progress4 · 3.2%
| Measure | Connecticut, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3.40 | 5.20 |
| Closed with monetary or non-monetary relief | 9.8% | 5.6% |
| Responses marked timely | 95.2% | 94.6% |
Trend
Other products in Connecticut
Credit reporting or other personal consumer reports · 38,130Debt collection · 1,972Credit card · 978Checking or savings account · 917Money transfer, virtual currency, or money service · 363Mortgage · 362Student loan · 244Vehicle loan or lease · 242
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Connecticut?
126 in the 12 months to 1 Oct 2026, 60 in the 12 months before and 258 since 2011.
Is that high for the population?
3.40 per 100,000 residents in Connecticut against 5.20 nationally.
Which issues come up most?
“Problem when making payments” (20.6%), “Charged fees or interest you didn't expect” (16.7%), “Getting the loan” (12.7%), “Problem with the payoff process at the end of the loan” (9.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.