States › Connecticut › Mortgage
Who in Connecticut is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Connecticut consumers filed 358 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 32% on the 271 of the 12 months before. That is 9.70 per 100,000 residents, close to the national 9.30.
The category makes up 0.8% of the state's complaints, against 0.5% nationally. 3% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.6% of responses were timely.
Companies with the most Mortgage complaints from Connecticut, with their size
Ordered by complaints from Connecticut consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CT, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 46 | 12.8% | no public measure |
| Rocket Mortgage, LLC | 20 | 5.6% | 663,472 HMDA records |
| JPMORGAN CHASE & CO. | 19 | 5.3% | $4.09tn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 14 | 3.9% | 52,599 HMDA records |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 14 | 3.9% | $2.65tn assets |
| SELECT PORTFOLIO SERVICING, INC. | 13 | 3.6% | no public measure |
| PLANET HOME LENDING, LLC | 13 | 3.6% | 95,628 HMDA records |
| Idaho Housing And Finance Association | 12 | 3.4% | no public measure |
| Mr. Cooper Group Inc. | 11 | 3.1% | no public measure |
| Ocwen Financial Corporation | 11 | 3.1% | no public measure |
| LoanCare, LLC | 9 | 2.5% | no public measure |
| Freedom Mortgage Company | 9 | 2.5% | 221,348 HMDA records |
| CMG Financial Services, Inc. | 8 | 2.2% | no public measure |
| Selene Holdings LLC | 8 | 2.2% | no public measure |
| United Shore Financial Services, LLC | 8 | 2.2% | no public measure |
| CITIZENS FINANCIAL GROUP, INC. | 7 | 2% | $233bn assets |
| M&T BANK CORPORATION | 7 | 2% | $220bn assets |
| LAKEVIEW LOAN SERVICING, LLC | 7 | 2% | no public measure |
| WELLS FARGO & COMPANY | 7 | 2% | $1.92tn assets |
| TD BANK US HOLDING COMPANY | 6 | 1.7% | $375bn assets |
| All other companies, including those not listed by name | 109 | 30.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 175 | 48.9% |
| Struggling to pay mortgage | 93 | 26% |
| Applying for a mortgage or refinancing an existing mortgage | 39 | 10.9% |
| Closing on a mortgage | 30 | 8.4% |
| Incorrect information on your report | 12 | 3.4% |
| Problem with a company's investigation into an existing problem | 9 | 2.5% |
How companies responded
- Closed with explanation313 · 87.4%
- In progress28 · 7.8%
- Closed with non-monetary relief7 · 2%
- Untimely response7 · 2%
- All other categories3 · 0.8%
| Measure | Connecticut, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.70 | 9.30 |
| Closed with monetary or non-monetary relief | 3% | 4.7% |
| Responses marked timely | 96.6% | 96.9% |
Trend
Other products in Connecticut
Credit reporting or other personal consumer reports · 38,078Debt collection · 1,977Credit card · 979Checking or savings account · 921Money transfer, virtual currency, or money service · 362Vehicle loan or lease · 244Student loan · 243Payday loan, title loan, personal loan, or advance loan · 126
Questions and answers
How many Mortgage complaints come from Connecticut?
358 in the 12 months to 30 Sep 2026, 271 in the 12 months before and 5,905 since 2011.
Is that high for the population?
9.70 per 100,000 residents in Connecticut against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (48.9%), “Struggling to pay mortgage” (26%), “Applying for a mortgage or refinancing an existing mortgage” (10.9%), “Closing on a mortgage” (8.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.