States › Connecticut › Money transfer, virtual currency, or money service
Who in Connecticut is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Connecticut consumers filed 362 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 41% on the 618 of the 12 months before. That is 9.80 per 100,000 residents, close to the national 11.1.
The category makes up 0.8% of the state's complaints, against 0.5% nationally. 17.7% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.3% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Connecticut, with their size
Ordered by complaints from Connecticut consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CT, 12 months | Share | Company size |
|---|---|---|---|
| Paypal Holdings, Inc | 84 | 23.2% | no public measure |
| Block, Inc. | 67 | 18.5% | no public measure |
| JPMORGAN CHASE & CO. | 20 | 5.5% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 17 | 4.7% | $2.65tn assets |
| Chime Financial Inc | 17 | 4.7% | no public measure |
| Early Warning Services, LLC | 14 | 3.9% | no public measure |
| Coinbase, Inc. | 14 | 3.9% | no public measure |
| WELLS FARGO & COMPANY | 13 | 3.6% | $1.92tn assets |
| TD BANK US HOLDING COMPANY | 10 | 2.8% | $375bn assets |
| ROBINHOOD MARKETS INC. | 9 | 2.5% | no public measure |
| Winklevoss Exchange LLC | 8 | 2.2% | no public measure |
| WESTERN UNION COMPANY, THE | 7 | 1.9% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 6 | 1.7% | $662bn assets |
| Payward Ventures Inc. dba Kraken | 5 | 1.4% | no public measure |
| All other companies, including those not listed by name | 71 | 19.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 110 | 30.4% |
| Other transaction problem | 69 | 19.1% |
| Unauthorized transactions or other transaction problem | 64 | 17.7% |
| Money was not available when promised | 37 | 10.2% |
| Managing, opening, or closing your mobile wallet account | 24 | 6.6% |
| Trouble accessing funds in your mobile or digital wallet | 20 | 5.5% |
| Other service problem | 11 | 3% |
| Unexpected or other fees | 9 | 2.5% |
| Wrong amount charged or received | 4 | 1.1% |
| Confusing or missing disclosures | 4 | 1.1% |
| Other CFPB issue categories | 10 | 2.8% |
How companies responded
- Closed with explanation291 · 80.4%
- Closed with monetary relief42 · 11.6%
- Closed with non-monetary relief21 · 5.8%
- In progress6 · 1.7%
- All other categories2 · 0.6%
| Measure | Connecticut, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.80 | 11.1 |
| Closed with monetary or non-monetary relief | 17.7% | 13.8% |
| Responses marked timely | 98.3% | 98% |
Trend
Other products in Connecticut
Credit reporting or other personal consumer reports · 38,078Debt collection · 1,977Credit card · 979Checking or savings account · 921Mortgage · 358Vehicle loan or lease · 244Student loan · 243Payday loan, title loan, personal loan, or advance loan · 126
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Connecticut?
362 in the 12 months to 30 Sep 2026, 618 in the 12 months before and 1,805 since 2011.
Is that high for the population?
9.80 per 100,000 residents in Connecticut against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (30.4%), “Other transaction problem” (19.1%), “Unauthorized transactions or other transaction problem” (17.7%), “Money was not available when promised” (10.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.