Who in Colorado is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Colorado consumers filed 712 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 59% on the 447 of the 12 months before. That is 11.8 per 100,000 residents, above the national 9.30.
The category makes up 1.8% of the state's complaints, against 0.5% nationally. 3.1% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 95.8% of responses were timely.
Companies with the most Mortgage complaints from Colorado, with their size
Ordered by complaints from Colorado consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CO, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 92 | 12.9% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 71 | 10% | no public measure |
| Ocwen Financial Corporation | 42 | 5.9% | no public measure |
| Freedom Mortgage Company | 35 | 4.9% | 221,348 HMDA records |
| United Shore Financial Services, LLC | 29 | 4.1% | no public measure |
| Mr. Cooper Group Inc. | 26 | 3.7% | no public measure |
| Dovenmuehle Mortgage, Inc. | 24 | 3.4% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 21 | 2.9% | 490,614 HMDA records |
| CARRINGTON MORTGAGE SERVICES, LLC | 20 | 2.8% | 52,599 HMDA records |
| JPMORGAN CHASE & CO. | 20 | 2.8% | $4.09tn assets |
| LAKEVIEW LOAN SERVICING, LLC | 20 | 2.8% | no public measure |
| WELLS FARGO & COMPANY | 16 | 2.2% | $1.92tn assets |
| COLORADO HOUSING AND FINANCE AUTHORITY | 15 | 2.1% | no public measure |
| PNC Bank N.A. | 13 | 1.8% | $610bn assets |
| LoanCare, LLC | 12 | 1.7% | no public measure |
| M&T BANK CORPORATION | 12 | 1.7% | $220bn assets |
| RoundPoint Mortgage Servicing LLC | 11 | 1.5% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 10 | 1.4% | no public measure |
| PLANET HOME LENDING, LLC | 10 | 1.4% | 95,628 HMDA records |
| NAVY FEDERAL CREDIT UNION | 10 | 1.4% | $204bn assets |
| All other companies, including those not listed by name | 203 | 28.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 338 | 47.5% |
| Struggling to pay mortgage | 185 | 26% |
| Applying for a mortgage or refinancing an existing mortgage | 77 | 10.8% |
| Closing on a mortgage | 69 | 9.7% |
| Incorrect information on your report | 23 | 3.2% |
| Problem with a company's investigation into an existing problem | 15 | 2.1% |
| Improper use of your report | 5 | 0.7% |
How companies responded
- Closed with explanation633 · 88.9%
- In progress44 · 6.2%
- Untimely response14 · 2%
- Closed with non-monetary relief13 · 1.8%
- All other categories8 · 1.1%
| Measure | Colorado, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 11.8 | 9.30 |
| Closed with monetary or non-monetary relief | 3.1% | 4.7% |
| Responses marked timely | 95.8% | 96.9% |
Trend
Other products in Colorado
Credit reporting or other personal consumer reports · 32,869Debt collection · 2,338Credit card · 1,507Checking or savings account · 1,399Money transfer, virtual currency, or money service · 584Student loan · 324Vehicle loan or lease · 313Payday loan, title loan, personal loan, or advance loan · 259
Questions and answers
How many Mortgage complaints come from Colorado?
712 in the 12 months to 30 Sep 2026, 447 in the 12 months before and 8,679 since 2011.
Is that high for the population?
11.8 per 100,000 residents in Colorado against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (47.5%), “Struggling to pay mortgage” (26%), “Applying for a mortgage or refinancing an existing mortgage” (10.8%), “Closing on a mortgage” (9.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.