States › Colorado › Vehicle loan or lease
Who in Colorado is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Colorado consumers filed 313 complaints under “Vehicle loan or lease” in the 12 months to 1 Oct 2026, up 53% on the 205 of the 12 months before. That is 5.20 per 100,000 residents, below the national 7.10.
The category makes up 0.8% of the state's complaints, against 0.4% nationally. 9.5% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 97.1% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Colorado, with their size
Ordered by complaints from Colorado consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CO, 12 months | Share | Company size |
|---|---|---|---|
| Westlake Services, LLC | 35 | 11.2% | no public measure |
| ALLY FINANCIAL INC. | 21 | 6.7% | $188bn assets |
| SANTANDER HOLDINGS USA, INC. | 21 | 6.7% | $104bn assets |
| TOYOTA MOTOR CREDIT CORPORATION | 18 | 5.8% | no public measure |
| Bridgecrest Acceptance Corporation | 16 | 5.1% | no public measure |
| HYUNDAI CAPITAL AMERICA | 14 | 4.5% | no public measure |
| NISSAN MOTOR ACCEPTANCE COMPANY LLC | 12 | 3.8% | no public measure |
| JPMORGAN CHASE & CO. | 10 | 3.2% | $4.09tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 9 | 2.9% | $662bn assets |
| WELLS FARGO & COMPANY | 8 | 2.6% | $1.92tn assets |
| Global Lending Services LLC | 8 | 2.6% | no public measure |
| American Credit Acceptance, LLC | 7 | 2.2% | no public measure |
| General Motors Financial Company, Inc. | 7 | 2.2% | no public measure |
| UNIVERSAL ACCEPTANCE CORPORATION (NE) | 7 | 2.2% | no public measure |
| Veros Credit, LLC | 7 | 2.2% | no public measure |
| TRUIST FINANCIAL CORPORATION | 6 | 1.9% | $548bn assets |
| NAVY FEDERAL CREDIT UNION | 5 | 1.6% | $204bn assets |
| BMO BANK NATIONAL ASSOCIATION | 5 | 1.6% | $255bn assets |
| All other companies, including those not listed by name | 97 | 31% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 104 | 33.2% |
| Repossession | 68 | 21.7% |
| Problems at the end of the loan or lease | 67 | 21.4% |
| Incorrect information on your report | 25 | 8% |
| Getting a loan or lease | 25 | 8% |
| Struggling to pay your loan | 12 | 3.8% |
| Problem with a company's investigation into an existing problem | 4 | 1.3% |
| Improper use of your report | 3 | 1% |
| Credit monitoring or identity theft protection services | 3 | 1% |
| Unable to get your credit report or credit score | 1 | 0.3% |
| Other CFPB issue categories | 1 | 0.3% |
How companies responded
- Closed with explanation262 · 83.7%
- Closed with non-monetary relief21 · 6.7%
- In progress18 · 5.8%
- Closed with monetary relief7 · 2.2%
- All other categories5 · 1.6%
| Measure | Colorado, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 5.20 | 7.10 |
| Closed with monetary or non-monetary relief | 9.5% | 8.8% |
| Responses marked timely | 97.1% | 98.1% |
Trend
Other products in Colorado
Credit reporting or other personal consumer reports · 32,895Debt collection · 2,338Credit card · 1,503Checking or savings account · 1,398Mortgage · 714Money transfer, virtual currency, or money service · 582Student loan · 324Payday loan, title loan, personal loan, or advance loan · 258
Questions and answers
How many Vehicle loan or lease complaints come from Colorado?
313 in the 12 months to 1 Oct 2026, 205 in the 12 months before and 1,306 since 2011.
Is that high for the population?
5.20 per 100,000 residents in Colorado against 7.10 nationally.
Which issues come up most?
“Managing the loan or lease” (33.2%), “Repossession” (21.7%), “Problems at the end of the loan or lease” (21.4%), “Incorrect information on your report” (8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.